11:59:11 From Meg Frazier to Everyone:
	hi
11:59:14 From Lisa Eichholtz to Everyone:
	hi
11:59:17 From James Langan to Everyone:
	hi
11:59:17 From Shamin Renwick to Everyone:
	Hello from Trinidad and Tobago
11:59:18 From Kristen Hindes to Everyone:
	HI from Vermont
11:59:19 From Kristen Burkholder to Everyone:
	Greetings from Oklahoma City
11:59:19 From Shelby Hebert to Everyone:
	hi
11:59:20 From Julie Russell to Host and Panelists:
	Greetings from Boise, Idaho!
11:59:20 From Abby Venegas to Everyone:
	Hello
11:59:20 From Alberto Romero to Everyone:
	Hello, Los Angeles
11:59:21 From Stephanie Shultz to Everyone:
	Hello!
11:59:21 From Jennifer Eatough to Everyone:
	Hello. I'm in Salt Lake City
11:59:21 From Marilee Birchfield to Everyone:
	South Caroina
11:59:21 From Joe Dyal to Everyone:
	Hello! In DePere, WI
11:59:21 From Eryn Roles to Everyone:
	Hello - Huntington. WV
11:59:22 From Chris Labuda to Host and Panelists:
	Hello from SE Kansas
11:59:22 From Jennifer Kegler to Host and Panelists:
	Hello!  I am from SUNY Brockport, which is just west of Rochester, NY.
11:59:23 From Elizabeth Sanders to Everyone:
	Hello all. I'm from Southeastern Louisiana State University
11:59:23 From Johanna Kiciman to Host and Panelists:
	Seattle
11:59:23 From Dennis Baker to Everyone:
	Hi. I'm from New Orleans.
11:59:24 From Beth Johns to Everyone:
	Hi -- from Michigan
11:59:24 From Suzanne Odom to Everyone:
	Hi from Melbourne, FL
11:59:24 From Kathryn J Fisher to Everyone:
	Hello from Ohio
11:59:24 From Diane Schrecker to Everyone:
	hello from, OH
11:59:24 From Alyssa Clark to Everyone:
	Hi from Buffalo, NY
11:59:24 From Dawn Stahura to Everyone:
	Hello from Salem, Mass
11:59:24 From Angie Balius to Everyone:
	Louisiana
11:59:25 From Hannah Wilkes to Everyone:
	Hi!
11:59:25 From Melissa Anderson to Everyone:
	Hello from Southern Oregon
11:59:25 From Annie Smith to Host and Panelists:
	Hello from Utah!
11:59:25 From Cindy Brightenburg to Everyone:
	Hello
11:59:25 From Ken Johnson to Everyone:
	Ken - Appalachian State, Boone NC]
11:59:25 From Nancy Schleh to Everyone:
	Hi
11:59:26 From Cassandra Nieves to Everyone:
	Hello from Pennsylvania
11:59:26 From Elizabeth Shepard to Host and Panelists:
	Hi from Alabama
11:59:26 From Susan Wizinsky to Everyone:
	Hi from the thumb of the "Mitten"!
11:59:26 From Lori Anderson to Everyone:
	Hi Wingate NC
11:59:26 From Abby Juda to Everyone:
	Hi! Ithaca, NY
11:59:26 From Melany Lund to Everyone:
	Hi. I'm from Vancouver, Canada
11:59:26 From Alexandria Trombley to Everyone:
	Hello from Galveston Texas!
11:59:26 From Will Dickinson to Host and Panelists:
	New York's Hudson Valley!
11:59:26 From Kelly Bilz to Everyone:
	hello from NKY
11:59:27 From April Kelley to Everyone:
	Hi from PA!
11:59:27 From Ann Vogl to Everyone:
	Hi from Menomonie, WI
11:59:27 From Christina Holm to Everyone:
	Hey Folks, thank you for attending our webinar, we are so excited to see you all!
11:59:27 From Rachel Asselin to Everyone:
	Hello from Houston, TX!
11:59:28 From Ian King to Everyone:
	Hi from WA
11:59:28 From Alexa Azzopardi to Everyone:
	Alexa from Houston Community College
11:59:28 From Carmen Walton to Everyone:
	Hello from Texas!
11:59:28 From Laura Tomcik to Everyone:
	Hi From Menomonie WI!
11:59:28 From Julie Feighery to Everyone:
	Hello! South Bend, Indiana
11:59:28 From Carol Doyle to Host and Panelists:
	Hi from CA
11:59:28 From Karoline Manny to Everyone:
	Hello from Danville KY
11:59:28 From Wendy Dover to Everyone:
	Hi there from North Carolina!
11:59:29 From Shelly Davis to Host and Panelists:
	Hello from Bangor, Maine!
11:59:29 From Amber Allen to Everyone:
	Hello from Georgia! :)
11:59:29 From Ivelisse Maldonado to Everyone:
	Hello! Ivelisse from CT!
11:59:30 From Ken Frankel to Everyone:
	Boca Raton, FL
11:59:30 From Todd Hoppock to Everyone:
	Hello from Columbia, S.C.
11:59:30 From Joshua Peterson to Everyone:
	Hi From Minnesota!
11:59:30 From Ron Schwertfeger to Everyone:
	Hello, from the University of Alabama in Huntsville!
11:59:30 From Sylvia Rael to Everyone:
	Hi from Colorado
11:59:31 From Jennifer Crispin to Everyone:
	Hello! Houston, TX
11:59:31 From Amy An to Everyone:
	Hello South Florida
11:59:31 From Jillian Lang to Everyone:
	Hello from Rhode Island
11:59:31 From Tammy Mierow to Everyone:
	Hello from Texas
11:59:32 From Karla Jones to Everyone:
	Hello from Connecticut
11:59:33 From Carla Brooks to Everyone:
	Hello from Detroit, MI
11:59:33 From Kimberly Distel to Everyone:
	Georgia
11:59:34 From Carol Smith to Everyone:
	Hi from the reference team at Colorado School of Mines, Golden, CO!
11:59:34 From Sherry Tinerella to Everyone:
	Hi from Arkansas
11:59:35 From Lisa Eichholtz to Everyone:
	Louisville, KY
11:59:35 From Theresa Corbin to Everyone:
	Hi from Louisiana
11:59:35 From Joseph Dudley to Everyone:
	Hi everyone - Youngstown OH here.
11:59:35 From Haleigh Youll to Host and Panelists:
	Hi! Western NY
11:59:36 From Kelly Joyce to Everyone:
	Hi from southern Indiana
11:59:36 From Rachel Zyirek to Everyone:
	Hey from Boston MA
11:59:36 From Lauren Jackson-Beck to Everyone:
	Hi from Potsdam NY!
11:59:36 From Carl Andrews to Everyone:
	Hello from the Bronx, NY!
11:59:36 From Carmen Ruiz to Everyone:
	Hello!
11:59:37 From Jalyn Warren to Everyone:
	Hi from Community College of Philadelphia (PA)
11:59:37 From Hannah Wilkes to Everyone:
	Nebraska :)
11:59:37 From Kate Newton to Everyone:
	Hello from Maryland!
11:59:37 From Hedda Monaghan to Host and Panelists:
	Hello from Framingham, Massachusetts!
11:59:38 From Nancy Weiner to Everyone:
	Hi from NJ!
11:59:38 From Deborah Wray to Everyone:
	Hello! North Carolina
11:59:38 From Sarah Mailloux to Everyone:
	Hi from Wyoming
11:59:39 From David Russell to Everyone:
	Georgia
11:59:39 From Jane McGuigan to Everyone:
	El Paso, TX
11:59:39 From Stephanie Brand to Everyone:
	OH
11:59:39 From Darcy Kaye to Everyone:
	New Rochelle NY
11:59:39 From Eva Gavaris to Everyone:
	I am from Penticton, BC - the unceded territory of the Syilx Okanagan Peoples
11:59:40 From Christine Shaw to Host and Panelists:
	Hi from Manitoba Canada
11:59:40 From Loretta Spangler to Everyone:
	Hello from Maryland
11:59:41 From Margery Ashmun to Host and Panelists:
	Hi from warm and humid New Jersey
11:59:41 From Timothy Sandusky to Everyone:
	Hello from Columbus, OH
11:59:41 From Cindy Summers to Everyone:
	Hello from Northern Arizona University in Flagstaff, Arizona
11:59:41 From Sylvia Solá to Everyone:
	Greetings from Puerto Rico!
11:59:41 From Deborah Bernnard to Everyone:
	Hi from Albany, NY
11:59:41 From Alisa Mizikar to Everyone:
	Hi from Ohio!
11:59:41 From Micaela Agyare to Everyone:
	Bay Area
11:59:42 From Ann Mills to Everyone:
	Hello from Kennesaw, Georgia!!
11:59:42 From Jill Eisner to Everyone:
	New Jersey
11:59:43 From Shaune Pyle to Everyone:
	Hi from MD!
11:59:44 From Alyson Williams to Everyone:
	Hello from Washington, DC
11:59:44 From Matthew Gaines to Host and Panelists:
	Hello from Temple, TX
11:59:44 From Andrew Misler to Everyone:
	Howdy, from Indiana
11:59:44 From Dave Wiseman to Everyone:
	Hi from Virginia
11:59:44 From Dane Secor to Everyone:
	NC
11:59:45 From Kristin Haderlie to Everyone:
	Hello from Pocatello, Idaho!
11:59:45 From Kelli Knapp to Everyone:
	Hi from Warren, PA!
11:59:45 From Casey Hampsey to Everyone:
	Hello from Iona University in New York!
11:59:45 From Mary to Everyone:
	Hello from Abu Dhabi
11:59:46 From Meg Frazier to Everyone:
	Hi from Illinois
11:59:46 From Christine Rudecoff to Everyone:
	Hello from State University of New York at Morrisville
11:59:46 From Alejandra Rodriguez to Everyone:
	Hi From Kissimmee, FL
11:59:46 From Ted Labosky to Everyone:
	Hi Winston-Salem NC
11:59:46 From Gail Barton to Everyone:
	Hello from Auburn, Alabama!
11:59:47 From Joelle Mellon to Host and Panelists:
	Bay Area, California
11:59:48 From Victoria Swinney to Everyone:
	good afternoon from Oklahoma City University
11:59:48 From Erika James to Everyone:
	Howdy from San Antonio, Texas!
11:59:48 From Daniel Liestman to Everyone:
	Washington (as in State)
11:59:48 From Geoff Pettys to Host and Panelists:
	Hello from Springfield, Illinois 
11:59:49 From David Ettinger to Everyone:
	Washington, DC
11:59:49 From Kathy Salgado to Everyone:
	Kettering, OH
11:59:49 From Jennifer Zimmer to Everyone:
	Hello from Michigan!
11:59:49 From Daniel Blewett to Everyone:
	Suburban  Chicago
11:59:49 From Jennifer Lowden to Host and Panelists:
	Hi, from Rochester, NY
11:59:49 From Robert Bell to Everyone:
	Tennessee
11:59:50 From Jennifer Jeffery to Everyone:
	hi from Potsdam, new york
11:59:50 From David Tyckoson to Everyone:
	Hello from St. Paul, Minnesota
11:59:51 From Sandra Abbott-Stout to Host and Panelists:
	Hi from Maine
11:59:51 From Aditi Bandyopadhyay to Everyone:
	Hi from Long Island , NY
11:59:51 From Federico Martinez-Garcia Jr to Everyone:
	Hello from Portland, Oregon!
11:59:51 From Dell Davis to Everyone:
	Hi from San Antonio, TX
11:59:51 From Leslie Inglis to Everyone:
	Hello from New Hampshire!
11:59:51 From Nadia Joseph to Everyone:
	Good afternoon. Trinidad and Tobago
11:59:52 From Diane S Kolosionek to Everyone:
	Cleveland, Ohio
11:59:52 From Lisa Rand to Everyone:
	Hello from southeastern  Pennsylvania.
11:59:52 From Chelsi Nielsen to Host and Panelists:
	Hi from Utah
11:59:54 From Lindsay Boezi to Everyone:
	Hi from Mass!
11:59:54 From Jessica Allard to Everyone:
	Hi from Vermont
11:59:54 From Nichole Williams to Everyone:
	Raleigh, NC
11:59:55 From Nan McMurry to Everyone:
	Hello from Georgia!
11:59:55 From Edward Blessing to Everyone:
	Hello from South Carolina, USA!
11:59:59 From Lisa Finnie to Everyone:
	Hot San Antonio, TX
11:59:59 From Rosalind Fielder to Host and Panelists:
	Hi from Chicago.
12:00:01 From Robert Deane to Everyone:
	Good morning from Oregon.
12:00:05 From Dennis Miles to Everyone:
	Hi, my name is Dennis Miles, Reference & Instruction Lilbrarian at Texas Wesleyan Univ in Fort Worth
12:00:06 From Mindy Cooper to Everyone:
	Indianapolis
12:00:07 From Jane Suda to Everyone:
	Hello from the Bronx, NY
12:00:09 From Bobbie Wrinkle to Everyone:
	Hello from Kentucky
12:00:10 From Gwen Simmons to Everyone:
	Hello from Missouri
12:00:12 From Jessica Mahoney to Everyone:
	Hello from Indianapolis, IN!
12:00:13 From Dawn Wright Williams to Everyone:
	Hello from Decatur, GA.
12:00:14 From Iris Carroll to Everyone:
	Good morning from Modesto, CA.
12:00:14 From Vonda Henderson to Everyone:
	Cleveland Georgia
12:00:14 From Shelbie Howard to Everyone:
	Hello from Pittsburgh, PA
12:00:16 From Dan Broadbent to Everyone:
	Provo, Utah
12:00:16 From Michelle Nielsen Ott to Everyone:
	Hello from Peoria, Illinois
12:00:17 From Deborah Morris to Host and Panelists:
	Hello from Arkansas!
12:00:21 From Amy Perrier to Everyone:
	Hi from Pittsburgh (CMU)
12:00:23 From Melanie Bopp to Everyone:
	Hello from Fairfax, VA!
12:00:28 From Camielle Crampsie to Everyone:
	St. Petersburg, FL
12:00:29 From Paul Roberts to Everyone:
	Hi from Cleveland, Tennessee.
12:00:31 From Kate Strain to Everyone:
	Is the audio is very quiet for anyone else?
12:00:31 From Karen Storz to Everyone:
	Hello from outside Boston, MA
12:00:40 From Amanda Nash to Everyone:
	Hi from Gainesville, Georgia
12:00:40 From Kelly Joyce to Everyone:
	Having a little trouble hearing (even with speakers maxed)
12:00:42 From Will Dickinson to Host and Panelists:
	The audio's a little muffled...
12:00:43 From Cecilia Dalzell to Everyone:
	Hi from Quinnipiac University, Hamden, CT
12:00:45 From Kelli Knapp to Everyone:
	It's very quiet!
12:00:49 From Bobbie Wrinkle to Everyone:
	Yes audio is quiet
12:00:54 From Daniel Liestman to Everyone:
	Audio is good here...
12:00:55 From Michael Ellis to Everyone:
	Hello from Hanover College!
12:00:56 From Joshua Peterson to Everyone:
	Yes, but not unbearable.
12:00:58 From Amy Perrier to Everyone:
	I'm having trouble hearing as well
12:00:59 From electra enslow to Everyone:
	I think your mic is off
12:00:59 From Jane Suda to Everyone:
	Yes, Julie's voice sounds really muted.
12:01:01 From Cynthia Prosser to Everyone:
	Hi from Athens, GA
12:01:01 From Jennifer Crispin to Everyone:
	The audio is low, but I was able to adjust it in the zoom settings
12:01:01 From Karen Storz to Everyone:
	Yes, audio is a bit muffled
12:01:03 From Corinne Barnett to Everyone:
	Hi from Englewood, CO
12:01:03 From Theresa M Nawalaniec to Everyone:
	it is hard to hear
12:01:07 From Iris Carroll to Host and Panelists:
	I see Julie's lips moving but I can't hear her.
12:01:09 From Marianne Hageman to Everyone:
	Another hi from Minnesota. I'm also having trouble with the sound.
12:01:09 From Sharon Ladenson to Everyone:
	Audio is quiet for me as well.
12:01:22 From Lisa Eichholtz to Everyone:
	Audio fine here,
12:01:23 From Mary Lindner to Host and Panelists:
	I agree - it is very hard to hear the speaker
12:01:25 From Elizabeth Davidson to Everyone:
	It's very muffled.
12:01:26 From Ann Marie Smeraldi to Everyone:
	Hello, Everyone from Cleveland State University, Cleveland, Ohio
12:01:31 From Amy An to Everyone:
	Audio is fine for me
12:01:32 From Kevin Woodruff to Everyone:
	Can yluo raise the volume
12:01:32 From Edward Blessing to Everyone:
	The audio is very quiet, my laptop speakers are at 100 percent and I just make out what the speaker is saying
12:01:44 From Crystal Whitham to Everyone:
	Audio is barely loud enough
12:01:48 From Nicholas Bambach to Everyone:
	Audio is too low and I have it at the highest volume possible on my computer
12:01:50 From Theresa M Nawalaniec to Everyone:
	same here
12:01:57 From Dyan Barbeau to Everyone:
	I am also having trouble with audio
12:01:59 From Dawn Winans to Host and Panelists:
	Greetings from Kettering University in Flint, MI!
12:02:01 From Katherine Watmough to Everyone:
	hello from Kamloops bc Canada Thompson Rivers University!
12:02:02 From Kate Strain to Everyone:
	yes
12:02:03 From electra enslow to Everyone:
	Yes
12:02:03 From Jennifer Eatough to Everyone:
	Yes
12:02:04 From Edward Blessing to Everyone:
	yes, you are great
12:02:04 From Karen Storz to Everyone:
	Yes, you are louder
12:02:04 From Rebecca Maynite to Everyone:
	Yes
12:02:04 From Mary Lindner to Host and Panelists:
	yes
12:02:04 From Kate Newton to Everyone:
	Yes
12:02:04 From Elizabeth Davidson to Everyone:
	You are much louder!
12:02:04 From Rebecca Robinson to Host and Panelists:
	yes
12:02:04 From Casey Hampsey to Everyone:
	yes, you are louder
12:02:04 From kristin buxton to Everyone:
	Christina is louder
12:02:04 From Jillian Lang to Everyone:
	yes
12:02:05 From Melissa Anderson to Everyone:
	Yes
12:02:05 From Joshua Peterson to Everyone:
	Plenty louder
12:02:05 From Ann Marie Smeraldi to Everyone:
	yes
12:02:05 From Suzanne Odom to Everyone:
	yes
12:02:05 From Nicholas Bambach to Everyone:
	Yes, much louder
12:02:05 From Robert Bell to Everyone:
	Yes you're louder
12:02:06 From jennifer gargiulo to Everyone:
	Yes
12:02:06 From Dyan Barbeau to Everyone:
	Yes
12:02:06 From Melanie Bopp to Everyone:
	yes, you are louder
12:02:06 From Eryn Roles to Everyone:
	Yes
12:02:06 From Jill Eisner to Everyone:
	Yes, you are loud
12:02:06 From Justin Thomas to Host and Panelists:
	Christina is much louder
12:02:06 From Amy Perrier to Everyone:
	You sounds good!
12:02:06 From Abby Venegas to Everyone:
	Yes you are louder
12:02:06 From Jennifer Crispin to Everyone:
	Yours is normal
12:02:07 From Ken Frankel to Everyone:
	Yes
12:02:07 From Autumn Mortenson to Everyone:
	yes
12:02:07 From Michael Ellis to Everyone:
	Yres
12:02:07 From Nancy Weiner to Everyone:
	yes
12:02:07 From Federico Martinez-Garcia Jr to Everyone:
	I can hear you
12:02:07 From Tammy Mierow to Everyone:
	yes, you are louder
12:02:07 From Nancy Schleh to Everyone:
	I hear you
12:02:07 From Geoff Pettys to Host and Panelists:
	yes! you are much clearer
12:02:08 From Elizabeth Shepard to Host and Panelists:
	Yes much much louder
12:02:08 From Darcy Kaye to Everyone:
	yes - you are loud
12:02:08 From Ron Schwertfeger to Everyone:
	Chrstina's audio sounds fine here
12:02:08 From Daniel Liestman to Everyone:
	Loud and clear
12:02:09 From Julie Russell to Host and Panelists:
	Audio is ok on my iPhone earbuds
12:02:09 From Theresa M Nawalaniec to Everyone:
	yes
12:02:09 From Robert Deane to Everyone:
	I can hear you both.
12:02:09 From Karoline Manny to Everyone:
	Yes, your's is better
12:02:09 From Cecilia Dalzell to Everyone:
	Yes to Christina
12:02:09 From Meg Frazier to Everyone:
	you are louder
12:02:09 From Deborah Wray to Everyone:
	yes
12:02:09 From Kelly Joyce to Everyone:
	yes can hear you
12:02:10 From Ben Trotter to Everyone:
	Yes
12:02:11 From Kevin Woodruff to Everyone:
	Yes
12:02:11 From Mary to Everyone:
	Yes
12:02:11 From Margery Ashmun to Host and Panelists:
	Yes loud and clear
12:02:13 From Lisa Eichholtz to Everyone:
	I hear you both fine
12:02:13 From Christine Rudecoff to Everyone:
	I can hear Christina
12:02:13 From Jennifer Kegler to Everyone:
	Yes, Christina is much louder, but I can hear Julie just fine on a macbook pro
12:02:13 From Lisa Rand to Everyone:
	Yes, Christina is clear.
12:02:14 From John Chavez to Host and Panelists:
	yes
12:02:16 From Diane Schrecker to Everyone:
	yes. the other speaker is muted a bit
12:02:18 From Leslie Brown to Host and Panelists:
	I can barely hear
12:02:19 From Jill Eisner to Everyone:
	No
12:02:20 From Kelly Joyce to Everyone:
	no still too low
12:02:20 From Nicholas Bambach to Everyone:
	Same
12:02:20 From Amy Perrier to Everyone:
	no better
12:02:22 From electra enslow to Everyone:
	No
12:02:23 From Kate Newton to Everyone:
	About the same
12:02:25 From Ann Mills to Everyone:
	Yes, Christina you sound good. Julie is a little warbled.
12:02:25 From Karen Storz to Everyone:
	No, it’s worse
12:02:27 From Amy An to Everyone:
	Still the same for me
12:02:27 From Julie Russell to Host and Panelists:
	Julie sounds muffled
12:02:27 From wanderval.perry to Everyone:
	Yours is fine. Julies is too low
12:02:28 From Dyan Barbeau to Everyone:
	No
12:02:28 From Kelli Knapp to Everyone:
	Not great
12:02:28 From Ben Trotter to Everyone:
	Better. But, a little muffled
12:02:29 From Elizabeth Davidson to Everyone:
	It hasn't changed at all.
12:02:29 From Will Dickinson to Host and Panelists:
	MUCH better (Christina that is)!
12:02:30 From Suzanne Haynes to Everyone:
	yes; volume okay.
12:02:35 From Katie Bowler to Everyone:
	a bit muffled for Julie's sound
12:02:46 From Lisa Finnie to Everyone:
	more muffled than not loud
12:02:56 From Bobbie Wrinkle to Everyone:
	Bit muffled for Julie
12:03:02 From Lauren deLaubell to Everyone:
	Attendees can go into audio settings and increase output volume while Julie is speaking
12:03:07 From John Chavez to Host and Panelists:
	do you have an external mic?
12:03:07 From Deborah Morris to Host and Panelists:
	Julie is muffled
12:03:19 From Federico Martinez-Garcia Jr to Everyone:
	You may have the computer mic instead of your headset.
12:03:41 From Paul Roberts to Everyone:
	Everyone needs to check their audio settings (lower right corner on my screen)
12:03:47 From Elizabeth Davidson to Everyone:
	Yes, I agree that the computer mic is being used rather than the headset. :)
12:03:47 From Sanya Bunton to Everyone:
	Hello everyone
12:03:55 From Jennifer Kegler to Everyone:
	Yes, Julie you probably need a microphone on a headset.
12:04:13 From Kevin Woodruff to Everyone:
	My audio setting are as high as it can go
12:04:25 From Rodolfo Frias to Everyone:
	Hi everyone!
12:04:32 From Leslie Brown to Host and Panelists:
	Our output is at 100% and we can still barely hear you, Julie.
12:05:11 From Julie Edwards to Host and Panelists:
	Hi all! So for the audio problems!
12:05:14 From William Shuluk to Everyone:
	Good afternoon from the lovely Gulf of Mexico Ft. Myers!
12:05:27 From Alison Cole to Everyone:
	hello from NJ!
12:05:28 From Julie Edwards to Everyone:
	Hi everyone! So so sorry for my audio problems! Welcome to you all!
12:05:56 From Ben Trotter to Everyone:
	Hello all! From Maitland (Orlando)!
12:06:12 From Brandon Martin to Everyone:
	Party Girl film still. Very nice.
12:06:30 From Julie Edwards to Everyone:
	I will be sending out the recording and slides in a few days. You can also find them on our blog at https://www.nicheacademy.com/blog in a few days!
12:06:30 From Carolyn Johnson to Everyone:
	Hello from Northwest Missouri State University
12:06:38 From Julie Edwards to Everyone:
	If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate!
12:06:40 From Leslie Brown to Host and Panelists:
	Hello from North Greenville (Upstate South Carolina)
12:06:43 From Ben Trotter to Everyone:
	I went to school with Parker Posey lol!
12:06:48 From Rodolfo Frias to Everyone:
	Thanks Julie!
12:07:19 From Leslie Brown to Everyone:
	Hello from North Greenville (Upstate South Carolina)
12:07:53 From Julie Edwards to Everyone:
	Please add any questions for Sarah and Christina in the Q&A box of Zoom!
12:08:11 From Lisa Vincent to Everyone:
	Hello from Pickler Memorial Library at Truman State University! (Kirksville, Missouri)
12:14:50 From Rebecca Chavez to Everyone:
	can we get access to the article titles that were referenced in the beginning of the powerpoint.
12:15:19 From Julie Edwards to Everyone:
	Yes - the references are on the slides and I'll be sending them out in a few days!
12:15:23 From Amy An to Everyone:
	Or a link to the presenters' article that includes the references?
12:15:31 From Rebecca Chavez to Everyone:
	thank you
12:15:44 From Nadia Joseph to Everyone:
	Thank you as well.
12:15:49 From Noah Roth to Everyone:
	https://preprint.press.jhu.edu/portal/sites/ajm/files/21.2holm.pdf
12:15:54 From Julie Edwards to Everyone:
	You're very welcome!
12:18:44 From J Harzbecker to Everyone:
	right, but "where is the pencil sharpener, restroom, questions may later turn into a 'reference' question … the library user trusts/likes the librarian based on first encounter!
12:19:00 From kristin buxton to Everyone:
	Also, they have a need so SOMEONE needs to answer those
12:19:40 From Joelle Mellon to Host and Panelists:
	J. Harzbecker — Strongly agreed!
12:20:15 From Anne Bittner to Everyone:
	Answering the directional/technology questions also gives students a chance to feel comfortable asking the more difficult questions later, because you've already shown how friendly you are!
12:20:49 From Kelly Joyce to Everyone:
	yes, completely agree!
12:21:24 From Anne Bittner to Everyone:
	What kind of publicity did you do to make users aware of the changes in service models?
12:21:39 From Cory Budden to Everyone:
	I might be misunderstanding but I assume circulation staff/student workers were still available to answer those questions.
12:22:02 From Ina Rodino to Everyone:
	I thought they only said they weren't tracking directional questions - not that they weren't answering them.
12:22:16 From Ken Fujiuchi to Everyone:
	I would assume that if a simple question turns into a reference question, it would have been recorded as a reference question. If that's the case, these numbers are accounting for the "question conversion"
12:22:36 From Sarah Kantor to Host and Panelists:
	@Ina that's exactly right! We still answered directional and technology questions, but removed them from our dataset because we didn't record them consistently
12:22:46 From Michelle Green to Everyone:
	they answer all the questions they are just only tracking the reference/research ones
12:22:57 From Elizabeth Sanders to Everyone:
	Wait... I'm confused. I thought the "on call" model showed higher rate of questions total and fewer days without questions? How did that show a "preference" for staffed/visible reference desks?
12:23:06 From Elizabeth Sanders to Everyone:
	I was following okay, I thought, up until that point.
12:23:15 From Amy An to Everyone:
	Me too Elizabeth
12:23:22 From Jennifer Crispin to Everyone:
	I have the same question
12:23:27 From Lisa Finnie to Everyone:
	How do they access the on-call reference?
12:23:46 From Michelle Green to Everyone:
	at our library we just have someone at the circ desk call up to the on call librarian
12:24:48 From Lisa Finnie to Everyone:
	I think the on-call was "better" than the hidden desk.
12:24:48 From Elizabeth Sanders to Everyone:
	I put it in the Q&A so hopefully they can answer.
12:25:03 From Amy An to Everyone:
	It is so interesting because we get students joining the chat while they are in the library even though the desk is staffed.
12:25:11 From Elizabeth Davidson to Everyone:
	Unchanged
12:25:33 From Carolyn Johnson to Everyone:
	Yes, we can hear you :)
12:25:37 From Shani Cairns to Host and Panelists:
	The trend to virtual reference started decades before COVID-19 at libraries where I have been.
12:25:44 From Lindsay Boezi to Everyone:
	Where is the poll?
12:25:46 From Justin Thomas to Host and Panelists:
	Julie's audio seems more muffled than before
12:25:54 From Will Dickinson to Host and Panelists:
	Unchanged
12:25:55 From Amy An to Everyone:
	Poll popped up for me
12:25:57 From Carl Andrews to Everyone:
	Decreased
12:26:08 From Kristen Burkholder to Everyone:
	Didn't see a poll.
12:26:15 From Tamara Law to Everyone:
	#3
12:26:22 From Abby Venegas to Everyone:
	I am not receiving the Polls
12:26:22 From Kevin Woodruff to Everyone:
	I have not seen a poll
12:26:24 From Leslie Brown to Everyone:
	Busier
12:26:27 From Elizabeth Davidson to Everyone:
	No polls here.
12:26:29 From Sylvia Rowe to Host and Panelists:
	3
12:26:30 From Bethany McKinley to Host and Panelists:
	I'm not getting a poll..
12:26:32 From Carol Eisinger to Everyone:
	No poll
12:26:35 From Tamara Law to Everyone:
	I don't see a poll either
12:26:37 From Karen Ronga to Host and Panelists:
	#3
12:26:37 From Tiffany Hebb to Host and Panelists:
	My polls pop up on my other window (I have two monitors going)
12:26:38 From Erin Wilburn to Everyone:
	I'm guessing it may have something to do with pop-up blockers.
12:26:38 From Deborah Morris to Host and Panelists:
	no poll
12:26:38 From Lisa Eichholtz to Everyone:
	poll went away- 3
12:26:38 From Will Dickinson to Host and Panelists:
	Maybe slightly busier?
12:26:39 From Tracy Warning to Everyone:
	We opened new campuses during the pandemic so our campus numbers were going down regardless of the pandemic.
12:26:47 From Amy An to Everyone:
	There are more students and faculty but we don't see them in the building
12:26:56 From Dean Riley to Everyone:
	For us, it is busier with fewer students (not an option).
12:26:59 From Shani Cairns to Host and Panelists:
	Slower onsite, but more active virtually.
12:27:02 From Jennifer Crispin to Everyone:
	I'm at a new campus, so everything is busier. :-)
12:27:04 From Sandra Abbott-Stout to Host and Panelists:
	Student numbers increased for our DE programs
12:27:14 From Sylvia Rowe to Host and Panelists:
	1 - decreased
12:27:18 From Kevin Woodruff to Everyone:
	Decrreased
12:27:20 From Bethany McKinley to Host and Panelists:
	Decreased
12:27:23 From Will Dickinson to Host and Panelists:
	I don't know
12:27:24 From Kristen Burkholder to Everyone:
	Decreased
12:27:28 From Jeff Gates to Host and Panelists:
	Definitely increased
12:27:28 From Jennifer Lowden to Host and Panelists:
	Decreased
12:27:29 From Leslie Brown to Everyone:
	Decreased
12:27:31 From Tamara Law to Everyone:
	#1
12:27:34 From Jennifer Jeffery to Everyone:
	Decreased
12:27:42 From Karen Ronga to Host and Panelists:
	#1
12:27:49 From Jennifer Crispin to Everyone:
	Mine started during the pandemic, so no comparison available
12:27:49 From Shani Cairns to Host and Panelists:
	This decrease has been happening for more than a decade though
12:27:58 From Robert Deane to Everyone:
	It varies by the month from increases and drop-offs.
12:28:02 From Ken Johnson to Everyone:
	During the worst part of the lockdowns.  definitely less.  But this past school year, our questions numbers are coming back to pre-pandemic levels and the same for gate count/occupancy levels
12:28:11 From Carolyn Johnson to Everyone:
	We're MUCH busier with online program,
12:28:14 From Will Dickinson to Host and Panelists:
	Decreased
12:28:14 From Karen Ronga to Host and Panelists:
	#1
12:28:15 From Jennifer Lowden to Host and Panelists:
	Decreased usage
12:28:16 From Carol Eisinger to Everyone:
	1
12:28:16 From Kevin Woodruff to Everyone:
	Decreased
12:28:16 From Tamara Law to Everyone:
	#1
12:28:19 From Elizabeth Davidson to Everyone:
	Increased - much busier
12:28:19 From Shani Cairns to Host and Panelists:
	You need to specify if this is onsite or online?
12:28:21 From Kristen Burkholder to Everyone:
	Slight decrease
12:28:22 From Lisa Eichholtz to Everyone:
	Our chat reference has grown, but still low.
12:28:26 From Sylvia Rowe to Host and Panelists:
	Decreased usage
12:28:26 From Leslie Brown to Everyone:
	2
12:28:28 From Delores Carlito to Everyone:
	depends. Are you talking about chat reference shifts or desk?
12:28:30 From Erin Wilburn to Everyone:
	I'd say no change, but only because it was dead BEFORE Covid....
12:28:30 From Shani Cairns to Host and Panelists:
	We increased online, and decreased in person.
12:28:38 From Ina Rodino to Everyone:
	No in person
12:28:39 From Tarena Caffee to Everyone:
	Most courses have been shifted to Online.
12:28:42 From Doris Wagner to Host and Panelists:
	Librarians are no longer at the desk.
12:28:52 From Lisa Eichholtz to Everyone:
	we don't have a ref desk
12:28:57 From Leslie Brown to Everyone:
	some areas have increased
12:28:59 From Elizabeth Davidson to Everyone:
	Unchanged in person. We shifted from ref desk to a triage model.
12:28:59 From Cecilia Dalzell to Everyone:
	Decreased both in-person and chat
12:29:00 From Jason Reuscher to Everyone:
	I do not have a reference desk shift (because there is no longer a reference desk)
12:29:01 From Shani Cairns to Host and Panelists:
	Our virtual reference is both email and chat and phone
12:29:02 From Carl Andrews to Everyone:
	Our chat-reference increased tremendously.
12:29:10 From Jane Suda to Everyone:
	well, I already answered increased, but that is including the chat, phone, email.
12:29:12 From Elizabeth Sanders to Everyone:
	But if enrollment has dropped then wouldn't there be naturally a decrease?
12:29:15 From Shani Cairns to Host and Panelists:
	We call it virtual reference
12:29:16 From Robert Deane to Everyone:
	Not sure we have a public services desk, but primarily staffed by Access Services staff and student workers and we get a variety of questions that are probably not reference related.
12:29:17 From Robert Oliverio to Everyone:
	Our circ. desk doubles as a reference desk at least sometimes.
12:29:18 From Anne Bittner to Everyone:
	We started using chat during COVID shutdown, so no numbers to compare to before that.
12:29:28 From Elizabeth Davidson to Everyone:
	Stressed.
12:29:30 From Will Dickinson to Host and Panelists:
	important
12:29:31 From Julie Russell to Everyone:
	There are so many factors for us--covid relief funds helped us pay for electronic resources which we did not have previously and patrons do not know how to use
12:29:31 From Leslie Brown to Everyone:
	Excited, helpful
12:29:32 From Tamara Law to Everyone:
	Bored
12:29:35 From Kevin Woodruff to Everyone:
	Anticipation
12:29:35 From Karen Ronga to Host and Panelists:
	anxious
12:29:37 From Carol Eisinger to Everyone:
	relieved
12:29:46 From Shani Cairns to Host and Panelists:
	Virtual reference has increased significantly, and optimizes our staff as well as our patron interaction ability
12:29:49 From Carolyn Johnson to Everyone:
	Our chat service is very popular, as well as questions from within our LMS system.
12:29:50 From Nicole Christiansen to Everyone:
	Like I'm not getting my work done.
12:29:54 From Kathy DeMey to Everyone:
	I wonder if attendees of this webinar are largely from the Midwest? I know we deal with different demographics in terms of student enrollment than institutions on the coasts.
12:29:55 From Jennifer Jeffery to Everyone:
	I don't like our reference desk set up but I love reference
12:29:59 From Nadia Joseph to Everyone:
	d
12:30:04 From Elizabeth Sanders to Everyone:
	I put "unsure."
12:30:04 From Kristen Burkholder to Everyone:
	neutral
12:30:06 From Stephanie Garn to Everyone:
	bored
12:30:17 From Dawn Wright Williams to Everyone:
	Excited
12:30:18 From Bridgette Sanders to Host and Panelists:
	dread
12:30:19 From Jonas Lamb to Everyone:
	I'm attending from Alaska.
12:30:22 From Michelle Green to Everyone:
	It's not a one word response for me
12:30:24 From Jenny Mills to Everyone:
	not best use of time
12:30:25 From Chris Labuda to Host and Panelists:
	excited
12:30:25 From Kelly Bilz to Everyone:
	apprehensive -- what if i can't answer someone's question? what if no one even asks a question?!
12:30:25 From Elizabeth Sanders to Everyone:
	Good reference shifts are great! But it's almost always 3 hours of sitting there with one question, if you're lucky
12:30:27 From Nadia Joseph to Everyone:
	Helpful
12:30:27 From Robert Oliverio to Everyone:
	I put "distracted."
12:30:29 From Shani Cairns to Host and Panelists:
	I didn’t have time to type my answer - mine was DESK SET Film, 1950’s outdated, desk
12:30:31 From Stephanie Garn to Everyone:
	frustrated when people demand so much help with technology
12:30:40 From Michelle Green to Everyone:
	We don't have time or staffing to constantly staff a ref desk visibly
12:30:42 From John Chavez to Host and Panelists:
	helpful
12:30:42 From Karen Carreras-Hubbard to Everyone:
	Needed and glad we are still of value
12:30:43 From John Myers to Everyone:
	Excited.  People are coming back!
12:30:45 From Tammy Boyer to Everyone:
	engaged
12:30:50 From Justin Thomas to Host and Panelists:
	Attending from NYC; I know two other NYC attendees that are here too, at least
12:30:54 From William Shuluk to Everyone:
	best part of my day still after 20 years interacting with students
12:30:58 From Karen Storz to Everyone:
	I'm curious how many folks have an in-person reference desk
12:30:59 From Claire Ehrlich to Everyone:
	I love it when it's busy, but it's rarely busy anymore
12:31:00 From Jonas Lamb to Everyone:
	I have no shortage of *other* projects to work on when Ref desk is slow, bored? Never.
12:31:06 From Clemmie Little to Everyone:
	I feel paient and excited.
12:31:08 From Shani Cairns to Host and Panelists:
	Desk Set film with Katherine Hepburn, outdated and slow with lines
12:31:08 From Anne Bittner to Everyone:
	Hoping more students will be coming in Fall 2022!
12:31:09 From Jennifer Walz to Everyone:
	NEVER bored.  I always have something to do or to read or to think about!!
12:31:09 From Elizabeth Sanders to Everyone:
	I basically work the same at the Ref Desk as in my office but with more interruptions
12:31:09 From Loretta Spangler to Everyone:
	The poll went away before I could type my response. Bored, because I have to be available, so it's not a good idea to get into a project of my own, but there is not a lot of traffic
12:31:17 From Christine Strlich to Everyone:
	helpful and happy when students, faculty, and staff show up
12:31:26 From Jake Syma to Everyone:
	I'd love to be able to read an article when the building/room is dead, but... I also don't want to get sucked into it, and then not be/look approachable on the off-chance that someone walks in and wants to ask a ref question.
12:31:28 From Ann Mills to Everyone:
	Some can't work on "other things" when working the reference desk.
12:31:28 From Rodolfo Frias to Everyone:
	Reference Desk here!
12:31:35 From Leslie Brown to Everyone:
	We at NGU have an in-person reference desk.
12:31:57 From Lisa Finnie to Everyone:
	Does your library have a separate tech help desk?
12:31:57 From Shani Cairns to Host and Panelists:
	We have a separate IT desk, and it is mostly virtual also
12:32:27 From Tricia soto to Everyone:
	Ours has a tech help desk - but rarely staffed
12:32:31 From Tammy Boyer to Everyone:
	We have a TechHub which is very helpful.
12:32:34 From Shani Cairns to Host and Panelists:
	Librarians shouldn’t really be answering IT questions…
12:32:37 From Julie Edwards to Kristine Owens, Host and Panelists:
	HI Kristine. I see your hand is raised. Do you have a question I can help with?
12:32:38 From Camielle Crampsie to Everyone:
	We have a student tech center to help with some of the tech and printing questions - but not available on the weekends or evenings
12:32:40 From Alyssa Clark to Everyone:
	I'm in a public library, not a campus, so I wonder how different my reference interactions are
12:32:44 From Shani Cairns to Host and Panelists:
	Referral is good
12:32:45 From Jonas Lamb to Everyone:
	We do but commonly refer to it as the "Un-Help Desk"
12:32:47 From Leslie Brown to Everyone:
	I'm the tech help desk/person in our library!
12:32:49 From Erika James to Everyone:
	Same here ours ITS desk not staffed enough to be of help
12:32:50 From Julie Edwards to Kelly Bilz, Host and Panelists:
	HI Kelly - I see your hand is raised. Do you have a question I can help with?
12:32:59 From Michelle Green to Everyone:
	I feel like everyone else has a much bigger library and/or way more staff haha
12:33:09 From Julie Edwards to Julie Sayers, Host and Panelists:
	HI Julie. I see your hand is raised. Do you have a question I can help with?
12:33:17 From Kelly Bilz to Host and Panelists:
	Hi Julie - sorry, must have clicked that on accident!
12:33:20 From Kelly Bilz to Host and Panelists:
	I'm all good :) 
12:33:23 From Julie Sayers to Host and Panelists:
	Sorry, just an accident!
12:33:25 From Julie Edwards to Joe Dyal, Host and Panelists:
	Hi Joe - I see your hand is raised. Do you have a question I can help with?
12:33:28 From Jonas Lamb to Everyone:
	We have 4 librarians and less than 15 total library staff including student employees
12:33:28 From kristin buxton to Everyone:
	I'm lucky if I get 1 chat question an hour
12:33:42 From Kathy DeMey to Everyone:
	Yes, agree with research consultations have increased.
12:33:43 From Shani Cairns to Host and Panelists:
	Many libraries have data showing more than a decade worth of decrease of in-person reference…I have seen many studies on this
12:33:44 From David Tyckoson to Everyone:
	Here was an interesting article from the 1980s that relates to what is being discussed today.  No pandemic or chat reference them but the results were similar.  Murfin, M. E. “National Reference Measurement. What Can It Tell Us about Staffing?” College & Research Libraries, vol. 44, no. 5, Sept. 1983, pp. 321–33.
12:33:47 From Erin Wilburn to Everyone:
	I'm lucky if I get one question per day.  LOL
12:33:48 From Jennifer Walz to Everyone:
	We have only gotten 5 chats all year!!   Not sure why...
12:33:53 From Doris Wagner to Host and Panelists:
	You're screen is blank/ black for me
12:34:20 From Carolyn Johnson to Everyone:
	We have the equivalent of 3 FTE reference librarians for 8,000 students. We have few walk-in questions and students prefer Chat and in-course assistance.
12:34:20 From Karen Storz to Everyone:
	We are a merged library-IT organization, and we have a public services desk and a help desk, but no reference desk
12:34:21 From Jake Syma to Everyone:
	Same, Erin. I work ref desk 2x/week, and have only had four questions all summer... and all directional.
12:34:22 From Julie Edwards to Doris Wagner, Host and Panelists:
	Hi Doris - it looks good on our end. You might try popping out and back in to see if that changes things.
12:34:26 From John Chavez to Host and Panelists:
	We need to advertise our services in the classroom!
12:34:37 From Doris Wagner to Host and Panelists:
	Thanks
12:34:38 From Delores Carlito to Everyone:
	A librarian or someone staffing the reference desk? There's a difference
12:34:44 From Jake Syma to Everyone:
	Disclaimer: I only work earlier in the mornings; not sure what my colleagues are seeing.
12:34:44 From Amy An to Everyone:
	Can you say again how many chats your library gets per day?
12:34:51 From Rodolfo Frias to Everyone:
	But,this is in public libraries right?
12:34:53 From Kathy DeMey to Everyone:
	I'm wondering if our stats will change since we're migrating from libraryh3lp to LibAnswers.
12:35:04 From Erin Wilburn to Everyone:
	I'm at a college library.
12:35:04 From Margery Ashmun to Host and Panelists:
	The impact of changed research assignments can't be underestimated IMHO
12:35:05 From Jeff Rosedale to Everyone:
	Many fewer citation questions!
12:35:13 From Dawn Stahura to Everyone:
	Our library has been really empty but my campus is 'opening' back up for fall...with more in-person classes similar to pre-covid so we are curious to see what that means for our library numbers
12:35:17 From Shani Cairns to Host and Panelists:
	Another thing coming is the use of AI in library and literature reviews which will include answers that are much more robust than a single librarian could provide, that is is the future
12:35:20 From Randy Truelove Chalakee to Everyone:
	We have a chat, but students havnen
12:35:21 From Sandra Abbott-Stout to Host and Panelists:
	My chat is very quiet. No reference desk. Library staff (me) is first tier IT support.
12:35:25 From John Chavez to Host and Panelists:
	Many students don't know what librarians offer!
12:35:30 From Randy Truelove Chalakee to Everyone:
	haven
12:35:32 From Randy Truelove Chalakee to Everyone:
	'haven
12:35:37 From Jenny Mills to Everyone:
	Are you satisfied with the quality of the 24 hour chat service that you outsource?
12:35:40 From Kelly Joyce to Everyone:
	Seems like we get as many off-campus "are you open to the public" chat questions than those from our own patrons
12:35:41 From Randy Truelove Chalakee to Everyone:
	haven't used it
12:35:46 From Carla Brooks to Everyone:
	Students are in our building studying, but not asking us many questions
12:35:46 From Jonas Lamb to Everyone:
	Does the Radford e al study account for the fact that most libraries were closed and only offering chat reference
12:35:59 From Rodolfo Frias to Everyone:
	I work in an academic library and there is  lot of movement here!
12:36:07 From Julie Edwards to Everyone:
	I'll be saving the chat transcript so people can go back to it after. I'll send it out with the blog recording and slides.
12:36:08 From Karoline Manny to Everyone:
	In instruction sessions, we've been emphasizing our "Book a librarian" feature where they can schedule an appointment and that's been successful. But RefDesk is a ghost town.
12:36:11 From Stephanie Kays to Host and Panelists:
	Same with us. Lower reference numbers but higher consultation numbers.
12:36:12 From Amy An to Everyone:
	Do you all have the chat pop up on all your library pages? We do and we get a LOT of chats per day/month.
12:36:23 From Kristine Owens to Host and Panelists:
	Students not using chat at our library even after extensive advertising. Was informed it's students fave way to ask questions. Get maybe 1-3 a month. More from off-campus/community patrons. Frustrating.
12:36:39 From Lisa Vincent to Everyone:
	We got rid of our reference desk over 10 years ago.  on-call reference and chat since then.  The reference librarians' offices are HIDDEN (not visible from the entrance.  I HATE this).  All questions initially come to our Library Service Desk (just another name for circulation desk), and is NOT staffed by professional librarians!!  If they get a research question that either staff or students workers cannot answer, they call the librarian on call.  So, this means we are never the first person to receive a patro's question.  Terrible service model.  And yes, I have observed people who staff the Library Service Desk providing inaccurate, incomplete, and even wrong answers.  I have been disillusioned with my library's changes regarding how we are staffed, the invisibility of my role as a research and instruction librarian has affected my attitude and perception of my significance in my work.
12:36:44 From John Chavez to Host and Panelists:
	it is most important to MARKET OUR SERVICES!
12:36:48 From Shani Cairns to Host and Panelists:
	An AI integrated reference search can in only minutes cover thousands of reference points and research papers. This is the future for technical libraries looking to solve global issues and be at the top of academic research.
12:37:47 From Elizabeth Davidson to Everyone:
	@Lisa - interesting, we took a different route. We have a 'triage' setup at our Circ desk - all questions start there (students seem less intimidated asking them there) and our student workers are trained to route ANY and ALL research questions to the librarian who is on call. We have a rotating schedule, and the reference phone is forwarded to the on-call librarian, so circ students can summon a librarian using the same extension.
12:38:30 From kristin buxton to Everyone:
	@elizabeth how do you train them to know what is a research question?
12:38:31 From Erin Wilburn to Everyone:
	I'm sorry to hear that, Lisa.  We did something similar at a previous college library where I worked, but it went really well.  However, there were only 2 librarians (myself and the director) and my desk was directly next to the service desk.  AND I was the student employment supervisor as well as the instruction librarian, so the cross-over was easy and natural.
12:38:36 From Jennifer Walz to Everyone:
	@Lisa.  I have been there and understand all your points completely.   We had the same problem at my previous employer.   It was not good.
12:38:45 From Amy An to Everyone:
	We are similar @ Elizabeth. And our offices are visible and in ear shot of the circ desk so we can hear the transactions and drop in when needed.
12:38:59 From Jeff Rosedale to Everyone:
	20-21 was different than 21-22. More people are coming back and there is a hunger for in-person interactions.  However, longer consultations are predominantly virtual and I don't see that ever changing going forward.
12:39:02 From Lisa Finnie to Everyone:
	Libraries changed the service model expecting the circulation staff to handle higher level questions without any training.
12:39:54 From Ken Frankel to Everyone:
	Our service desk calls out the on-call librarian with a walkie talkie rather than send the patron to our office. It seems to work well.
12:39:54 From Amy An to Everyone:
	@Kristen, we train them too and we have a Libguide that is the student training manual, if it is not in there, they are supposed to get a librarian.
12:41:29 From Carla Brooks to Everyone:
	We also triage our questions. User services students are trained to send in depth reference (or any question they can't answer) questions to the librarians, either the subject specialist, or can ring anyone on call (we have one central number for all ref staff they can ring)
12:42:36 From Elizabeth Davidson to Everyone:
	@Kristin - our students are actually pretty frank. If it's not a directional question, they usually say 'I'm working on a paper and have a question' or something along those lines
12:43:02 From Elizabeth Davidson to Everyone:
	We're also luckily embedded into our first year seminar classes, and emphasize that we are ALWAYS there for them, and additionally, that all they have to do is walk up to the Circ desk and ask for us.
12:43:27 From kristin buxton to Everyone:
	Thanks. some of our students are better at recognizing that questions are ones that should be referred, but I've also heard one student worker say "I don't think we do that" when someone came up for more in-depth help. Thankfully I heard that one and was able to intervene
12:43:31 From Elizabeth Davidson to Everyone:
	This was partially in responses to a survey on our RefDesk that we ran in 2017 - one piece of feedback that rang painfully true was that students didnt' want to 'look stupid' by asking questions in public.
12:43:33 From Shani Cairns to Host and Panelists:
	Reference librarians at my location need to help with decision analysis (DA) more, this is where AI comes in, as to what is the best paper on high level technical challenges. This means more than just pointing to papers in a databases or helping students search - students can do most of that on their own,
12:43:34 From Lisa Vincent to Everyone:
	Thank you JW.  I wish we could have a conference (in person!) with a major theme being how these changes have had a negative impact on some research/reference librarians, and sharing how they have coped.  Stuff like that!  Also, how do we approach our administrators (library and institution) about how we have experienced these changes, being able to ASK questions such as, "Could we please seriously consider some renovation so that our offices are actually visible to patrons?  If not, could we please increase the SIZE of our signage??  I have actually brought these things up in staff meetings, strategic planning meetings, and during my annual review, over the last five or so years.  Bottom line:  I remain frustrated and discouraged.
12:43:35 From Amanda Nash to Everyone:
	We were seeing syllabus changes pre-COVID. Research papers were standard in our ENGL 1101 classes a few years ago. Now, many students don't get a research assignment until ENGL 1102, and then it's a very narrowed assignment.
12:43:37 From Michelle Green to Everyone:
	when faculty are disengaged from the library and librarians that hurts reference, as well
12:43:43 From Aaron Wimer to Everyone:
	Is that poor person stuck using Dialog?
12:43:51 From Jake Syma to Everyone:
	Lololol
12:44:04 From Carla Brooks to Everyone:
	BRS!
12:44:09 From Lisa Finnie to Everyone:
	Have you had issues with the on-call librarians seeming annoyed when they are called out - making circulation workers reluctant to call them?
12:44:22 From Margery Ashmun to Host and Panelists:
	😂
12:44:31 From Betty Rugh to Everyone:
	I find the chat comments amongst librarians in the webinar interesting. How can we capture the chat comments?
12:44:38 From Molly Wolf to Everyone:
	Lisa, I have had that issue
12:44:56 From Elizabeth Davidson to Everyone:
	We haven't, actually! Our librarians can swap shifts if they have a huge commitment they need to engage with, so they aren't being 'interrupted.' Therefore, they are told to prioritize their time slot on reference as being expected to be interrupted.
12:45:04 From Elizabeth Davidson to Everyone:
	But that is a training point on my end (I head Reference).
12:45:10 From Julie Edwards to Everyone:
	I'll be saving the chat and send it out with the slides and recording!
12:45:25 From Elizabeth Davidson to Everyone:
	And our head of Circ trains students very hard on how to contact the librarians during our available time slots.
12:46:09 From Jake Syma to Everyone:
	@Betty: Agreed, and I think it's a global/administrator (presenter) setting. Usually (if you're on a Windows computer) there are three dots that clicking on will allow you to save the chat... but that ability can be turned off by admins or the presenter, I believe.
12:46:24 From Jake Syma to Everyone:
	Ok, cool... thank you, Julie!
12:46:26 From Camielle Crampsie to Everyone:
	Lisa, we have also experienced librarians on call not actually being around.  Because we have had such few student on campus I think some librarians have been just assuming they won't be needed and filling their time otherwise when they should be on cal and available even when scheduled :(
12:46:30 From Lisa Vincent to Everyone:
	Thank you, Julie!  That would be great!  I am thinking of sharing some of these excellent comments with my reference colleagues.
12:47:02 From Melissa Anderson to Everyone:
	My issue with students doing the triage is that they often think they can answer the question and want to answer the questions, even when they can't/shouldn't. It gets fuzzy when a student patron asks a question like, "How do I access JSTOR?" which seems basic when it's really an in-depth research question about finding articles on a particular topic.
12:47:05 From Julie Edwards to Everyone:
	You're welcome - you are very free to share the slides, recording, and chat
12:47:14 From Annie Smith to Host and Panelists:
	Our biggest problem is a perennial one: how do we let students know that there is an expert on campus who can help with research. Our institution is open enrollment and we top 40,000 students in fall and spring.
12:47:19 From Ken Fujiuchi to Everyone:
	Our student assistants at our desk use MS Teams to call on librarians. We are fairly flexible, so we grab requests first come, and occasionally can answer quick questions through Teams that the students can convey to the patron
12:47:19 From Jake Syma to Everyone:
	@Melissa Anderson: Agreed.
12:47:24 From kristin buxton to Everyone:
	Melissa: yes!
12:47:24 From Shani Cairns to Everyone:
	People stopped actually coming into libraries more than a decade ago. I have seen this at my public and academic libraries.
12:47:32 From Lisa Vincent to Everyone:
	Thank you for letting us know!
12:47:41 From Kelly Joyce to Everyone:
	I agree Melissa - a basic question often has a much deeper reference question behind it
12:48:18 From Elizabeth Davidson to Everyone:
	@Melissa: Definitely! But interestingly, we've seen an increase in questions from when students would direct their peers to the physical reference desk; even though it was (sort of) in view, they wouldn't opt to walk over to us.
12:48:19 From Annie Smith to Host and Panelists:
	Thankfully, our library has become a popular quiet study space. Students regularly tell us they can't study at home because they have a bajillion roommates. With housing the way it is, this might increase here.
12:48:25 From Anne Bittner to Everyone:
	Interesting that you only staff the Ref Desk until 5:00 p.m. Did you ever offer live Reference help in the evenings, or did that change recently? We have cut back our evening Ref hours from ending at 9:00 p.m. four days per week to ending at 8:00 p.m. on three nights per week.
12:48:26 From Elizabeth Davidson to Everyone:
	It may be very situational, of course.
12:48:42 From Elisabeth Oliu to Everyone:
	I had one student worker tell me I should fix the printer jam while he helped a student trying to do research!!
12:48:49 From Ken Fujiuchi to Everyone:
	We also emphasize research appointments so students can learn to schedule time with our librarians. This often leads to better engagement with our patrons.
12:48:55 From Sarah Mailloux to Everyone:
	We renamed our ref desk into "Research Help Desk" because students didn't seem to know what reference meant.
12:48:58 From Jennifer Walz to Everyone:
	Because students approaching the desk are generally "afraid" of appearing foolish, AND that their initial question is not really their real question, TRAINED librarians should be up front and at the desk to help.   It is what we do.
12:49:14 From Melissa Anderson to Everyone:
	Sarah M: Same
12:49:26 From Ken Fujiuchi to Everyone:
	I have regular students that contact me directly when they need research assistance
12:49:36 From Rebecca Barham to Everyone:
	@Sarah, totally agree about calling it Reference Help or Ask a Librarian.
12:49:36 From Jillian Lang to Everyone:
	We've just started thinking about assessing the library in a similar method as other academic departments. It's been a challenge to try to find metrics that are able to be measured in a library environment
12:49:44 From Meg Frazier to Everyone:
	we also have named it research help
12:49:49 From Rebecca Barham to Everyone:
	I meant Research help
12:49:50 From Kelly Joyce to Everyone:
	I have a big red ASK sign on the Ref Desk - first thing you see when you walk in the door.  Circ Desk says BORROW
12:50:05 From Anne Bittner to Everyone:
	We also have renamed it to Research Help.
12:50:08 From Elizabeth Davidson to Everyone:
	We tried signage and posting a librarian at the Circ desk before transitioning to triage; it was not effective. :(
12:50:18 From Bridgette Sanders to Host and Panelists:
	@SarahM we did the same with our desk but now we are combined with the Circ desk so that really warranted the change
12:50:18 From Jennifer Walz to Everyone:
	The ASK sign was a big help at our location.   Keep it simple.
12:50:30 From Elizabeth Davidson to Everyone:
	Part of it is that we now host individual reference questions in library offices once they are referred, and therefore 'invisible' while looking unknowledgeable.
12:50:44 From Julie Edwards to Everyone:
	I noticed some comments on signage - we had a great webinar on that earlier there that is available for you to watch: https://www.nicheacademy.com/blog/designing-effective-library-signage
12:50:47 From Shani Cairns to Everyone:
	There is not enough data being presented here on why the students did not ask the same amount of questions when the desk was not visible. Did the students not know where to go online for chat or virtual reference when the desk was not visible?
12:50:52 From Jillian Lang to Everyone:
	Does anyone assess the student/patron;s satisfaction with reference services?
12:51:28 From Vitalina Nova to Host and Panelists:
	100% Christina!!
12:51:28 From John Chavez to Host and Panelists:
	Need to work with faculty about marketing our services to students
12:51:32 From Lisa Finnie to Everyone:
	I like your ASK and BORROW signs. Library users often have no idea of the differences among library workers. I had people ask me why I needed a Master's Degree to check out books.
12:51:37 From Annie Smith to Host and Panelists:
	We did a small survey in spring of our reference appointments: overwhelmingly positive results!
12:51:52 From Leslie Brown to Everyone:
	We do a regular library survey that includes specific questions about patrons' satisfaction with reference services.
12:51:52 From Shani Cairns to Everyone:
	I would like to see numbers of data on how many physical visitors the library had in comparison with visible and non-visible desks.
12:52:45 From Jillian Lang to Everyone:
	@Leslie Brown How do you submit/distribute the survey?
12:52:54 From Lisa Vincent to Everyone:
	JL, we did quite some time ago, and now I honestly can't recall what some of the major concerns were of our patrons! (mainly students).  But I know there were some, and not just about hours that we're open!  But your question has prompted me to see if I can find that information/how we gathered the info.  Thanks!
12:53:37 From Jennifer Walz to Everyone:
	Some portion of this problem is related to the fact that most students think research is "easy" cause, you know, the internet...   But then when they run into problems or not finding what they need, they don't know that they need to ask.  They STILL think they can figure it out.   So, they keep turning to the internet for the "answers" when there aren't any there for their problem.
12:53:59 From Aaron Wimer to Everyone:
	Time moves quickly, CHANGE goes slowly :)
12:54:28 From Leslie Brown to Everyone:
	We're also embedded in First Year Experience classes and include a survey in those classes that asks about how the students feel about what they have learned, how the information has been presented, etc.
12:54:38 From Shani Cairns to Everyone:
	There are so many answers on the Internet. Librarians need to stop pretending the Internet doesn’t work.
12:54:55 From Alyssa Clark to Everyone:
	I feel like I'm coming from a very different situation in a public library. But I agree with Jennifer there about perspectives on research and it being 'easy' with the internet. General public doesn't think to ask us very often with research assistance. So outreach on that is on us.
12:55:33 From Shani Cairns to Everyone:
	If we stop pretending the Internet doesn’t work, and learn how our students are actually using it, we can get ahead of them with future tech and AI. That is where we need to be for the future.
12:55:54 From Elizabeth Davidson to Everyone:
	We've had such an improvement in student recognition of librarian availability thanks to our embedded FYS questions. But I think you have a really good point, Alyssa. I think there's also the idea that research has to be 'hard' or 'advanced' to be worth asking about. It can be finding an old recipe, or learning more about a breed of dog you're thinking about adopting!
12:56:18 From Lisa Vincent to Everyone:
	Aaron, yes, that is such a common thing that the students do.  I'm sure it frustrates the professors when they see where their students have looked for information, and most of the sources are free Internet sources, and sometimes are difficult to assess the quality of them.
12:56:21 From Amy An to Everyone:
	This! @Shani
12:56:28 From Jennifer Walz to Everyone:
	“Google can bring you back 100,000 answers. A librarian can bring you back the right one.”  Neil Gaiman
12:56:39 From Justin Thomas to Host and Panelists:
	Every academic library I've worked at has endorsed the public Internet as a place for research too -- but we show users how to search it better, just as we do with the databases
12:56:41 From Carl Andrews to Everyone:
	I would love to hear how people are engaging students in the classroom; especially in relation to information literacy instruction.
12:57:15 From Joelle Mellon to Host and Panelists:
	My experience is that the internet *sometimes* works for my patrons (who are all graduate students).  More often than not, what they need is behind a database's paywall.  Usually more than one paywall, to be honest!
12:57:24 From Amy An to Everyone:
	But Thomas Mann, people are happiest with "good enough." so they are going to use google. I teach them how to google better and so they trust me and ask me how to use library sources.
12:57:44 From Kelly Bilz to Everyone:
	@Shani, yes!! I'm trying to learn more 'internet-friendly' approaches for reference/instruction with students
12:58:24 From Kimberly Bailey to Everyone:
	Great session!  Thank you so much!
12:58:32 From Shani Cairns to Everyone:
	That is more due to culture, than the desk visibility I suspect.
12:58:34 From Elizabeth Sanders to Everyone:
	But are all those questions reference questions?
12:58:36 From Jake Syma to Everyone:
	Amy: I used to do a workshop called "Starting from Google" (to reach people where they were at... to teach them how to use it better, what it's good/better/best for, as well as the limitations and to learn when they need something more/different.
12:58:49 From Shani Cairns to Everyone:
	“Culture is king.” - Peter Drucker
12:58:50 From Bridgette Sanders to Host and Panelists:
	It’s maddening that we pay so much money for quality resources nd databases that the students would go to Google for sourcess
12:58:51 From Elaine Patton to Everyone:
	I try to emphasize parallels between Google and database searches, especially directly common things like using quote marks. I've also got a whole analogy about the research process that emphasizes using Google and Wikipedia and such when they start -- but then use that to be better prepared for more complex resources.
12:58:56 From Ken Fujiuchi to Everyone:
	I don't think we should think in terms of "answers." Most of our transactions are more consulting to discuss their topics, search strategies, etc.
12:58:59 From Annie Smith to Host and Panelists:
	I make a big deal about how libraries can "get around" paywalls when I teach/do outreach. It's pretty popular with students and faculty.
12:59:14 From Amy An to Everyone:
	Sounds really good Jake!
12:59:17 From Elizabeth Davidson to Everyone:
	We start every class with an introduction to us, to our reference and chat services, and with how to request a one on one appointment.
12:59:19 From Leslie Brown to Everyone:
	@Jillian Lang We distribute it in a couple of ways - we have boxes at the Circulation and Reference Desks in the library with copies of the survey beside them so that students, faculty and staff can fill them out and submit them on their own. We also distribute them to patrons in the library once each semester and then tabulate the results.
12:59:29 From Jake Syma to Everyone:
	@Elaine: Ditto!    :-)
12:59:33 From Ken Fujiuchi to Everyone:
	In that sense the term "Reference" is really outdated
13:00:05 From Jillian Lang to Everyone:
	@Leslie Brown thank you. We have a lot of work ahead of us.
13:00:12 From John Chavez to Host and Panelists:
	Great presentation, all! Thanks!
13:00:25 From Shani Cairns to Everyone:
	Yes, the term reference brings up the 1950’s film Desk Set. Completely outdated imho and agree @Ken!
13:00:35 From Lisa Vincent to Everyone:
	I attended the virtual Computers in Libraries conference a number of months ago, and someone presented a session on the power of Google and teaching all these sort of hidden means of refining a Google search.  I'm going to look for the name of the presenter, can't remember off hand..
13:00:40 From Julie Edwards to Everyone:
	For those of you interested, our next academic webinar is on visual literacy across the disciplines: https://www.nicheacademy.com/visual-literacy-across-the-disciplines
13:00:43 From Sylvia Solá to Everyone:
	Very grateful for your insightful presentation. Very relevant to our own issues.
13:00:50 From Jake Syma to Everyone:
	Thank you, Lisa!
13:00:51 From Justin Thomas to Host and Panelists:
	Indeed; a lot of academic libraries are saying "research" and "research assistance" instead of "reference" now
13:00:51 From Tricia soto to Everyone:
	Many of the younger students are fine with the "good enough" things they find on the open internet/first page of Google. It checks the box needed for the assignment. When they get to senior thesis time, they panic and finally pay attention to our instruction sessions and say: "I wish I knew about this sooner!"
13:01:05 From Andrew Smith to Everyone:
	@Jake: that workshop sounds great - do you have a syllabus that you can share?
13:01:11 From Shani Cairns to Everyone:
	It sounds like these presenters would prefer to go back to this model…https://www.imdb.com/title/tt0050307/
13:01:18 From Anne Bittner to Everyone:
	Glad to see the presenters have actual offices... we could do a lot more with research consultations if we had closed offices.
13:01:25 From Shani Cairns to Everyone:
	There is so much new tech now, we need to use this more.
13:01:27 From Federico Martinez-Garcia Jr to Everyone:
	Thank you very much! So much excellent information!
13:01:29 From Sue McGuinness to Host and Panelists:
	Unfortunately late today, i wonder if you will provided a recording?
13:01:35 From Leslie Brown to Everyone:
	@Jillian Lang You're very welcome. If you'd like, I'd be happy to send a copy of our survey. Just lmk. My email is lbrown@ngu.edu
13:01:36 From Amy An to Everyone:
	Honestly, when I teach to add site:.edu to a google search, students really respond and then get interested in library options.
13:01:42 From Jake Syma to Everyone:
	@Andrew: I don't offhand (or easily online). It's something I did my first ~5 years working here... ~15 years ago.
13:01:46 From Julie Edwards to Sue McGuinness, Host and Panelists:
	Yes! I'll send it in a few days!
13:01:57 From Jake Syma to Everyone:
	(I'd have to really dig, as we no longer offer that workshop)
13:02:04 From John Chavez to Host and Panelists:
	We need to work with the faculty!
13:02:05 From Amy An to Everyone:
	what Tricia said!!
13:02:20 From John Myers to Everyone:
	Before it ends, I enjoyed your presentation and research!Thanks for sharing slides and transcript with us.
13:02:23 From Rebecca Barham to Everyone:
	Our students love the Zoom and Teams research help
13:02:24 From Sue McGuinness to Host and Panelists:
	Thank you! Wonderful presention of vsluable reseatch!
13:02:24 From Shani Cairns to Everyone:
	That is a problem of culture and education. I have seen high school libraries teaching a culture of using devices and cvirtual chat!
13:02:27 From Jalyn Warren to Everyone:
	Thank you very much!
13:02:29 From Christopher Edwards to Everyone:
	The students have to know that librarians exist/want to help first. Thank you for this helpful research
13:02:33 From Ann Marie Smeraldi to Everyone:
	Thank you, Sarah & Christina!
13:02:34 From Doris Wagner to Host and Panelists:
	Thank you!
13:02:34 From Kelly Bilz to Everyone:
	Thank you!
13:02:37 From Elizabeth Sanders to Everyone:
	Shani, that's disrespectful and inaccurate. They are basing off the data they had and acknowledging some new developments.
13:02:42 From Dawn Wright Williams to Everyone:
	Thank you very much. Great webinar!
13:02:43 From Joe Dyal to Everyone:
	Thanks!
13:02:43 From Melissa Langridge to Host and Panelists:
	Thank you! Very interesting!
13:02:43 From Jill Eisner to Everyone:
	Thank you!
13:02:43 From Kathleen Bloomingdale to Everyone:
	Thank you!
13:02:44 From Christine Rudecoff to Everyone:
	Thanks you - very useful presentation
13:02:44 From Lisa Finnie to Everyone:
	Thank you.
13:02:45 From Michelle Rubino to Everyone:
	Thank you both so much!!
13:02:45 From Markel Tumlin to Everyone:
	Thank you.
13:02:46 From Tammy Boyer to Everyone:
	Thank you!
13:02:46 From Amber Allen to Everyone:
	Thank you! :) 
13:02:47 From Ann Mills to Everyone:
	Great job Sarah and Christina!!
13:02:47 From Kristin Haderlie to Everyone:
	Thank you!
13:02:48 From Ben Trotter to Everyone:
	Thank you both, very informative!
13:02:49 From Will Dickinson to Host and Panelists:
	Thank you!
13:02:50 From Chelsi Nielsen to Everyone:
	Thank you!
13:02:51 From Alberto Romero to Everyone:
	Thank you!
13:02:51 From Casey Hampsey to Everyone:
	thank you
13:02:51 From Jennifer Crispin to Everyone:
	Thank you!
13:02:52 From Vitalina Nova to Host and Panelists:
	thanks for presenting this!
13:02:53 From Mary to Everyone:
	Thank you very much for such an interesting presentation
13:02:53 From Stephanie Shultz to Everyone:
	Thank you!
13:02:54 From Andrew Smith to Everyone:
	@Jake: thanks. I think I'm going to suggest that as a program and start working on the setup.
13:02:54 From Leslie Brown to Everyone:
	Thank you!
13:02:54 From Rebecca Barham to Everyone:
	Thank you
13:02:54 From Shani Cairns to Everyone:
	The culture needs to support the style or model you choose. Choose wisely our future is complicated.
13:02:55 From Kimberly Distel to Everyone:
	Thank you!!
13:02:56 From Melissa Anderson to Everyone:
	Thank you!
13:02:56 From Vanessa Garcia to Everyone:
	Thank you!
13:02:56 From Justin Easterday to Everyone:
	Thank you!!!
13:02:57 From Elizabeth Davidson to Everyone:
	Thank you!
13:02:57 From Katie Bowler to Everyone:
	thanks you were great!
13:02:57 From Sylvia Andrychuk to Everyone:
	Thank you!
13:02:58 From Cecilia Dalzell to Everyone:
	thank you both!
13:02:59 From Amanda Nash to Everyone:
	Thank you both!!!
13:02:59 From David Tyckoson to Everyone:
	Thanks for a great webinar.  Very useful
13:03:00 From John Chavez to Host and Panelists:
	Thanks!
13:03:00 From Christopher Edwards to Everyone:
	will the recording be distributed?
13:03:01 From Kristen Lindsay to Host and Panelists:
	Thanks!
13:03:01 From Tricia soto to Everyone:
	Thanks so much!
13:03:02 From Karen Docherty to Everyone:
	Many thanks!
13:03:02 From Julie Feighery to Everyone:
	Thank you!
13:03:04 From Paul Roberts to Everyone:
	Thank you ladies!
13:03:05 From Carl Andrews to Everyone:
	Thanks to all!
13:03:05 From Jordan Signater to Everyone:
	Thanks
13:03:05 From Christine Strlich to Everyone:
	Thank you for the webinar! It was very helpful.
13:03:07 From Jillian Lang to Everyone:
	Thank you! Have a great rest of your summer.
13:03:07 From Robert Deane to Everyone:
	Thank you.
13:03:07 From Cindy Brightenburg to Everyone:
	Wonderful presentation!  Thank you.
13:03:07 From Tim Bishop to Everyone:
	Thanks so much, great presentation!
13:03:08 From Cheryl Bailey to Everyone:
	Thanks. This was helpful!
13:03:08 From Kristen Burkholder to Everyone:
	Thank you!
13:03:11 From Joshua Peterson to Everyone:
	Thank you!
13:03:13 From Sylvia Rael to Everyone:
	Thank you
13:03:13 From Margery Ashmun to Host and Panelists:
	Thanks! Appreciate you all.
13:03:13 From Joan Harden to Everyone:
	Thank you!
13:03:14 From Chip Larkin to Everyone:
	Thank you!!!!
13:03:14 From Eric Keeler to Everyone:
	Thank you!!
13:03:15 From Angela Perkins to Everyone:
	Thanks!
13:03:16 From Elizabeth Sanders to Everyone:
	Thank you both. I 'm looking forward to reading the references, too!
13:03:17 From Chris Labuda to Everyone:
	thank you
13:03:17 From Sharon W. to Everyone:
	Thank you!
13:03:20 From Margaret Ellingson to Host and Panelists:
	Thanks for doing this research & presentation!
13:03:22 From Yadira Smith to Everyone:
	Thank you!!
13:03:22 From Carmen Ruiz to Everyone:
	Thank you!
13:03:23 From Tamara Law to Everyone:
	Thanks! So informative and insightful
13:03:24 From Ginny Letourneau to Everyone:
	Thank you!
13:03:25 From Eryn Roles to Everyone:
	This was so helpful and insightful! Thanks so much!
13:03:26 From Joanna Warren to Everyone:
	Thank you!
13:03:27 From Lanette Strickland to Everyone:
	Thank you!
13:03:27 From Robert Bell to Everyone:
	Thank you!
13:03:28 From Julie Zhu to Host and Panelists:
	Thank you!
13:03:29 From Joseph Dudley to Everyone:
	Thank you
13:03:30 From Lisa Vincent to Everyone:
	So everyone who attended will receive the material?  That's great!
13:03:30 From Lisa Rand to Everyone:
	Thanks for the helpful session.
13:03:31 From Joyce Shaw to Everyone:
	thankyou, I would like to share the recording with some of my colleagues.
13:03:31 From Clemmie Little to Everyone:
	Thank you and good information!
13:03:33 From Sarah Griffis to Everyone:
	This was informative and inspirational. Thank you!
13:03:37 From Jennie Ray to Everyone:
	Thank you!
13:03:37 From Nadia Joseph to Everyone:
	Thank you. Blessings!
13:03:38 From Shani Cairns to Everyone:
	Ask the hard questions, not to be rude, but to advance!