11:58:47 From Stacy Gordon to Everyone:
	Stacy Gordon, Anchorage Public Library
11:58:54 From Stacy Gordon to Everyone:
	Hello!
11:58:55 From Véronique Thibault to Everyone:
	Hi, I'm from North-Western New-Brunswick, Canada
11:58:55 From Laura LaFleshe to Everyone:
	Hello from Barrie
11:58:58 From Sheila Olson to Everyone:
	Hi from Iowa :)
11:58:58 From Rachel Fenningsdorf to Everyone:
	Jackson,MI!
11:58:59 From Cindy Flatin to Host and Panelists:
	I am Cindy, from Houston MN. I am still working with students so I will be listening in.
11:59:01 From Véronique Thibault to Everyone:
	Mgr W J Conway public Library
11:59:01 From Elizabeth McCormick to Everyone:
	Hi, I'm Elizabeth, Systems Librarian at Radford University (Virginia)
11:59:01 From Roy Joynes to Everyone:
	Roy Joynes Bowie State University
11:59:01 From Bethany Baker to Everyone:
	Bethany Bake, Mesa County Libraries, Grand Junction
11:59:01 From Sara Churchill to Everyone:
	Hi, Sara here from the Public Library of Youngstown & Mahoning County, Ohio
11:59:01 From Erin Lewis to Everyone:
	Erin Lewis Paducah Kentucky
11:59:02 From Tabi Lawson to Everyone:
	Lithia Springs GA
11:59:02 From Krystal Smith to Everyone:
	Hello from Springfield MO!
11:59:02 From Kate Enge to Everyone:
	Juneau, Alaska
11:59:03 From Mike Waugh to Everyone:
	Mike from Louisiana
11:59:03 From Heather Scherer to Everyone:
	Hello from Maryville, TN
11:59:04 From Bethany Baker to Everyone:
	Colorado
11:59:04 From Heather Bobrowicz to Everyone:
	Hello from Texas!
11:59:04 From Jennifer Mathes to Everyone:
	Hi from High Ridge, MO
11:59:04 From Jennifer Jones to Everyone:
	Peterborough, Ontario , canada
11:59:04 From Samantha Gordano to Everyone:
	San Marcos, TX
11:59:06 From Andrew Nilsen to Everyone:
	Andrew from Portland, OR (Multnomah County Library).  Glad my manager approved me coming to this! 😆
11:59:06 From Kayla Booth to Everyone:
	Lake Charles, LA
11:59:06 From Cynthia Dieden to Everyone:
	Howdy from Texas
11:59:07 From David Berry to Everyone:
	Homer, AK
11:59:07 From Lilia Monje to Host and Panelists:
	Hi from Portland, Oregong
11:59:07 From Marlee Givens to Everyone:
	Hello from Atlanta GA
11:59:07 From Alyson Mahn to Everyone:
	Indiana
11:59:07 From Yuliya Hadzhieva to Everyone:
	Georgia
11:59:07 From Kate Colvin to Everyone:
	Kate Colvin, Escondido PL in San Diego County
11:59:09 From Heather Morgan to Everyone:
	Hi from Spokane, WA
11:59:09 From Kara Cleveland to Everyone:
	Kara Cleveland, Indiana State Library, Indianapolis, IN
11:59:09 From Jayna McDaniel-Browning to Everyone:
	Ohio!
11:59:09 From Danielle Moore to Everyone:
	Charleston, SC
11:59:09 From Laura Shea-Clark to Host and Panelists:
	Mountain View, CA
11:59:09 From Janine Miller to Everyone:
	Little Rock, Arkansas
11:59:09 From Melanie Shay to Everyone:
	Hi from California
11:59:10 From Becky Stark to Everyone:
	Niagara Falls Ontario! :)
11:59:10 From Clint Eaton to Everyone:
	Radford, Virginia
11:59:10 From Ashley Martin to Everyone:
	Montgomery County, Texas
11:59:10 From Linda Watts to Everyone:
	Ohio
11:59:10 From Lois Sanders to Everyone:
	hello from MD
11:59:10 From Marie Harris to Everyone:
	Marie Harris, Charlotte Mecklenburg Library
11:59:11 From Tiffany Wiens to Everyone:
	Hello from Northern Virginia
11:59:11 From Bill Bowman to Everyone:
	HI from nearby! Clarkston MMI
11:59:11 From Bill Gour to Everyone:
	Independence Kansas
11:59:11 From Lisa Dinkle to Everyone:
	Virginia
11:59:12 From Marissa Saenz to Everyone:
	Texas
11:59:13 From Nancy Therrien to Host and Panelists:
	Nancy Therrien, Haliburton County Public Library, ON
11:59:13 From Kathy Johnson to Everyone:
	Coquitlam, Canada
11:59:14 From Angela Taylor to Everyone:
	New York :)
11:59:15 From Sara Dias to Everyone:
	Hi from Tucson, AZ
11:59:15 From Lydia Silbernagel to Everyone:
	Orange County, Florida!
11:59:15 From Alissa Fial to Everyone:
	Milwaukee, WI
11:59:15 From Abby Johnson to Everyone:
	Hello from Lyndonville, Vermont!
11:59:15 From Laura Crisci to Everyone:
	New York
11:59:15 From Charlotte A Dunaief to Everyone:
	Hi From Cornwall NY
11:59:16 From Jordyn Loveless to Everyone:
	Upstate NY
11:59:16 From Shelly Doty to Everyone:
	Boise, Idaho
11:59:16 From Connie Davids to Host and Panelists:
	Hi, from Knoxville, Iowa.
11:59:17 From Elizabeth Kissel to Everyone:
	From Kentucky!
11:59:17 From Kelly Jones to Everyone:
	South Carolina
11:59:17 From Justin Prescott to Everyone:
	Idaho
11:59:18 From Deisy Vaske to Everyone:
	Laramie, Wyoming
11:59:18 From Phyllis Albright to Everyone:
	Kentucky
11:59:19 From Beth Zutter to Everyone:
	Hi from Sherwood Park in Canada
11:59:20 From CRYSTAL JENNINGS to Everyone:
	Nor-Cal
11:59:21 From Natalie Piernak to Everyone:
	Hi! Troy, Mi
11:59:21 From Marly Trahan to Everyone:
	North Georgia
11:59:21 From Eleanor Pierce to Everyone:
	Eleanor Pierce, Lincoln MT
11:59:22 From Daniel Caufieldd to Everyone:
	hello from Buffalo NY\
11:59:23 From Lilia Monje to Host and Panelists:
	Portland OREGON
11:59:23 From Michelle Petersen to Everyone:
	Lombard IL
11:59:23 From Angela Davis to Everyone:
	North Carolina
11:59:24 From Robin Imperial to Everyone:
	Greetings from our nation's capital!
11:59:24 From Mary Kershner to Everyone:
	Hello from Whiting, Indiana
11:59:24 From Jennifer Quebodeaux to Everyone:
	Louisiana
11:59:24 From Virginia Williams to Everyone:
	Maryland
11:59:25 From Letitia Moultrie to Everyone:
	GA
11:59:25 From Amanda Yetter to Everyone:
	North Carolina
11:59:25 From Robert Pillow to Everyone:
	Blacksburg, Virginia
11:59:25 From Christine MacArthur to Everyone:
	Paris, Ontario
11:59:25 From Danielle Yoder to Host and Panelists:
	Danielle from Harrison Township, Michigan
11:59:26 From Kate Sheehan to Everyone:
	Connecticut
11:59:27 From Athena Crouse to Host and Panelists:
	illinois
11:59:27 From Meaghan Beasley to Everyone:
	Outer Banks, NC
11:59:28 From Emma Howard to Everyone:
	Upstate NY
11:59:28 From Andrea Kappler to Everyone:
	Evansville, IN
11:59:29 From Kathy Baker to Everyone:
	Marshfield WI
11:59:29 From Gretchen Schlie to Everyone:
	Madras Oregon
11:59:30 From Rosary VanIngen to Everyone:
	New Jersey
11:59:30 From Brittney Willis to Everyone:
	Altus, OK
11:59:30 From Kate Hughes to Everyone:
	Topeka, KS
11:59:31 From Lori Lowery to Everyone:
	Florida
11:59:31 From JO CONWAY to Everyone:
	Brazoria Texas
11:59:31 From vicki luther to Everyone:
	Hello from Georgia
11:59:31 From Bobbi Hinton to Everyone:
	DC
11:59:31 From Shelby Bush to Everyone:
	Shelby Bush - University of California Santa Cruz
11:59:32 From Karen Williams to Everyone:
	Alabama
11:59:33 From Teri Wilson to Everyone:
	Chicago,Il
11:59:33 From Mary Wenzel to Everyone:
	@Sara . . I am from Youngstown, now in Lima, OH
11:59:33 From Jaquetta Perkins to Everyone:
	Hello
11:59:33 From Kim Stucko to Everyone:
	hi from Croton, New York
11:59:34 From Mernagh Howze to Everyone:
	Long Beach, MS
11:59:35 From Carmen Ruiz to Everyone:
	Carmen, Florida
11:59:36 From Madhuri Kowndinya to Everyone:
	North Carolina
11:59:37 From Caleb Dedman to Everyone:
	Hello from Arkansas
11:59:37 From Lisa williams to Everyone:
	Lisa Charleston,SC
11:59:38 From Kayla Booth to Everyone:
	Lake Charles, LA
11:59:39 From Whitney Payne to Everyone:
	Atlanta GA
11:59:40 From Danny Gonzalez to Everyone:
	El Paso, TX
11:59:40 From Judith Ryan to Everyone:
	Hi from Kiln ,Mississippi
11:59:40 From Jon Drucker to Everyone:
	Glenside, PA, US, on the unceded lands of the Lenni Lenape
11:59:41 From Jill Shaffer-D'Andrea to Everyone:
	Ohio
11:59:42 From Andrea Lorenz to Everyone:
	NW Minnesota - East Grand Forks
11:59:43 From Debra Trogdon-Livingston to Host and Panelists:
	Hi from Charleston, SC. MUSC.
11:59:43 From Joyce Vickers to Everyone:
	Baltimore, MD
11:59:44 From Joslyn Joseph to Everyone:
	Arizona
11:59:44 From Erica Ware to Everyone:
	Georgia
11:59:45 From Cherese Cadet to Everyone:
	Peachtree City Library, Peachtree City, GA
11:59:46 From Mahogany Skillings to Everyone:
	Hi from Columbia, SC
11:59:47 From Ning Jiang to Everyone:
	Vestal, NY
11:59:47 From Roy Joynes to Everyone:
	Bowie Maryland
11:59:48 From EDITHA SARIA to Everyone:
	Hi from Cavite Philippines
11:59:48 From Ashley Evans Bandy to Everyone:
	Raleigh, NC
11:59:50 From Michelle Janikowski to Everyone:
	Greetings from Iowa!
11:59:50 From Lilia Monje to Host and Panelists:
	Pacific Northwest
11:59:50 From Lynda Cicchini to Everyone:
	Harrison Township, MI
11:59:52 From Tanilla McDaniel to Everyone:
	Oklahoma
11:59:53 From Bobbie Wrinkle to Everyone:
	Kentucky !
11:59:53 From Stephanie Ross to Everyone:
	Hello from Troy, NY!
11:59:54 From Grace Feola to Everyone:
	Hello from Grapevine Texas
11:59:56 From Charles Touseull to Everyone:
	Hello from Tucson, AZ!
11:59:57 From DAN ANGUKA to Host and Panelists:
	Pasadena california
11:59:57 From Emily Corley to Everyone:
	Vancouver BC, Canada
11:59:57 From Tracy Stout to Everyone:
	Springfield, MO
11:59:59 From Darren Cottman to Everyone:
	Philadelphia
12:00:00 From Rose Alston to Everyone:
	Hi From Rose Alston  Durham County Library Durham, NC
12:00:03 From Shawn Schollmeyer to Everyone:
	Olympia, WA
12:00:06 From Suzanne Moore to Everyone:
	Wilkes County North Carolina
12:00:06 From Alexandria Trombley to Everyone:
	Salutations from Galveston Texas!
12:00:07 From Lara Goldstein to Everyone:
	More from North Carolina :)
12:00:08 From Tamra Evans to Everyone:
	Hello from Utah!
12:00:08 From COREY DEANGELIS to Everyone:
	Colorado
12:00:09 From Wendi West to Everyone:
	Hello from Tipton, Indiana
12:00:09 From Marcia Hutton to Everyone:
	Hi from Greeley, Colorado!
12:00:10 From Lilia Monje to Host and Panelists:
	Portland Oregon
12:00:11 From Susan Grant to Everyone:
	New Hampshire
12:00:11 From Jennifer Fruk to Everyone:
	Charlevoix, MI
12:00:12 From Ellen Show to Everyone:
	Hello from Charlotte, NC!
12:00:12 From Jenny Dale to Everyone:
	Greensboro, North Carolina!
12:00:15 From Victoria Braidotti to Everyone:
	Hello from NY!
12:00:16 From Jessica Tucker to Everyone:
	hello from Arkansas
12:00:18 From Lara Goldstein to Everyone:
	Hi Jenny!
12:00:19 From Cara Barker to Everyone:
	Western North Carolina
12:00:19 From Kate Rolfe to Everyone:
	Hi from Duluth, Minnesota!
12:00:20 From Linda Watts to Everyone:
	Ohio
12:00:20 From Tamara Myers to Everyone:
	Hello from Poughkeepsie NY
12:00:21 From Lily Leung to Everyone:
	Hi. Lily from Toronto, Ontario Canada
12:00:22 From Alice Smith to Everyone:
	Hello from Kansas
12:00:23 From Aaron Wimer to Everyone:
	Charleston SC. Hey y'all :)
12:00:23 From John Burke to Everyone:
	Middletown, Ohio
12:00:23 From Julia Thibodaux to Everyone:
	Julia here from Louisiana
12:00:24 From Emma Curtis to Host and Panelists:
	British Columbia!
12:00:30 From Jenna White to Everyone:
	Hi from MA!
12:00:30 From Katie Jasinski to Everyone:
	EAstern Shore of Maryland
12:00:33 From Christie Reale to Everyone:
	Hello from Kannapolis NC
12:00:35 From Kate Colvin to Everyone:
	It took my husband and me 2 years to get all 50 states but we saw Guam and many other interesting plates during that time.
12:00:36 From Helaire Hamilton to Everyone:
	Hello from Redondo Beach CA
12:00:36 From Michele Handy to Everyone:
	Michele in Brevard, NC
12:00:36 From Jared Harper to Everyone:
	Johnson County, Kansas
12:00:41 From Suzy Zavarella to Host and Panelists:
	Hello from Ossining, NY
12:00:43 From Lisa Breithaupt to Everyone:
	Hello from Clermont County, Ohio
12:00:46 From Carolyn Wenrich to Everyone:
	Ruther glen, Virginia
12:00:58 From Kathy Gerling to Everyone:
	Hello from Burlington, Iowa :)
12:00:59 From Erik van Eck to Everyone:
	Upper Connecticut Valley of VT
12:01:02 From Julia McGowan to Host and Panelists:
	Hello from Ontario Canada
12:01:10 From Martha Olver to Everyone:
	Martha - cataloger - Holyoke Public Library - Holyoke, MA
12:01:16 From Margaret Ellingson to Everyone:
	Greetings from Atlanta, GA
12:01:34 From Lynn Johnson to Everyone:
	Greetings from Carlsbad CA
12:01:43 From Lori Garza to Everyone:
	Hello from Sierra Madre, CA
12:01:43 From cozette Comer to Everyone:
	Hello from Blacksburg VA!
12:01:54 From Ana Gutierrez to Everyone:
	Greetings from Stafford, VA!
12:01:54 From Rebecca Drollette to Everyone:
	Hello from Plattsburgh, NY
12:01:57 From KAREN DUDLEY to Everyone:
	Greetings from Largo, MD
12:02:00 From Shelia Moore to Host and Panelists:
	Hello from Charlotte, NC
12:02:01 From LaDonna Smith to Everyone:
	hey from PGCMLS-PG County MD
12:02:03 From Dana Shreve to Everyone:
	Hi, all! I'm in Scottsdale, AZ
12:02:04 From Susan Waldon to Everyone:
	Greetings from Wake Forest Nc
12:02:12 From Jan Fernandez to Everyone:
	Hi from Jacksonville, FL
12:02:13 From Keli Wright to Everyone:
	Greetings from NW Arkansas
12:02:14 From Ashley Barton to Everyone:
	Hello from Newport WA
12:02:16 From viet vu to Everyone:
	Hi I'm in Santa Ana, CA
12:02:17 From Shawna Busby to Everyone:
	Good afternoon from Wilburton, Oklahoma
12:02:19 From Ron Foster to Everyone:
	Hello! Alfred, NY.
12:02:20 From Ben Trotter to Everyone:
	Hi from Orlando-Maitland
12:02:20 From Ann Jennifer to Everyone:
	Ann Jennifer PGCMLS
12:02:29 From Rachel Bergquist to Everyone:
	Hello from the unceded traditional territory of the Sḵwx̱wú7mesh Úxwumixw (Squamish, British Columbia, Canada).
12:02:34 From Elyse Stoller to Everyone:
	Hello from Spring Valley, NY
12:02:35 From Tiffany Cooper to Everyone:
	Hello from Hartford CT
12:02:36 From Jennifer Senger to Everyone:
	Hello from Indiana!
12:02:37 From Julie Bradford to Everyone:
	Hello from Northwest Indiana!
12:02:45 From Beth Almquist to Everyone:
	Beth Almquist in Lewiston, Maine
12:02:52 From Sarah Miller to Host and Panelists:
	Sarah from Cleveland Ohio
12:02:58 From Elizabeth McKay to Everyone:
	Hi from Stamford, CT
12:02:58 From Anu Singla to Everyone:
	Hello from Virginia
12:02:58 From Shanise Watson to Everyone:
	Hello from Miami, FL
12:03:01 From Jennifer Eisman to Everyone:
	Hello from Montreal!
12:03:08 From Gianna Schwatka to Everyone:
	Hello from New Carrollton, Maryland
12:03:08 From Shamin Renwick to Everyone:
	hello from Trinidad and Tobago
12:03:09 From Nichole Hawkins to Everyone:
	Hello from Hartford, CT
12:03:11 From Catherine Campbell to Everyone:
	Hello from Northeast Indiana
12:03:11 From Amber Hansen to Everyone:
	Fort Wayne, IN
12:03:13 From Marci Schultz to Everyone:
	Hello from New Jersey
12:03:16 From Tracy Wilson to Everyone:
	Hello from Cape Breton, NS
12:03:17 From Terri Daly to Host and Panelists:
	Will we receive a copy of the recording?
12:03:24 From Leslie Gaines to Everyone:
	Hello from Pennsylvania
12:03:37 From Tamaria Davis to Everyone:
	hello from Clarkston Ga
12:03:39 From Monica Socol to Everyone:
	Hi from Toronto
12:03:49 From Lori Wilson to Everyone:
	Hi from Oregon
12:03:55 From Marcy Juarez to Everyone:
	Illinois
12:03:57 From Katherine Coy to Everyone:
	Hi from Barrie, Ontario
12:04:06 From Chris Bacchiocchi to Everyone:
	Greetings from Stratford, CT!
12:04:06 From Julie Edwards to Everyone:
	If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate!
12:04:17 From Julie Edwards to Everyone:
	I will be sending out the recording and slides in a few days. You can also find them on our blog at https://www.nicheacademy.com/blog in a few days!
12:04:36 From Julie Edwards to Everyone:
	You can also contact webinar@nicheacademy.com if you have a problem getting a certificate!
12:04:53 From Christina Baker to Everyone:
	Hello, from Texas,but work in Texas and California. I would love certificates to show I attend these but I can never figure it out
12:05:15 From Mleissa Munn to Host and Panelists:
	Hi from Seattle!
12:05:26 From Julie Edwards to Everyone:
	Hi Christine - please contact webinar@nicheacademy.com and we'll help you out.
12:05:45 From Rose Alston to Everyone:
	Rose Alston from Durham County Library North Carolina
12:05:51 From Amy Moriarty to Everyone:
	Hello from Arizona!
12:06:03 From April Deerey to Everyone:
	Hi from Razorback land, the Natural State, land of chocolate gravy commonly known as Arkansas! It's a balmy 90 degrees with the sun beaming down on us!
12:06:06 From Christina Baker to Everyone:
	thank you Ms Julie Edwards
12:06:13 From Mary Johnson to Host and Panelists:
	Hello from Westchester county, NY
12:07:08 From Akshata Dhareshwar to Everyone:
	Hi from New Jersey :-)
12:07:22 From Kerin Colson to Everyone:
	Hi from Wisconsin
12:07:32 From Andrew Yager to Everyone:
	Greetings from Southern MD!
12:07:43 From M Perley to Everyone:
	Hi from Palos Verdes (near Los Angeles, CA)
12:07:58 From DAVI RAMKALLAWAN to Everyone:
	Warm greetings from Trinidad
12:08:07 From Joyce Garland to Everyone:
	Hi, this is Joyce from Calais, Maine.
12:08:08 From Elizabeth Fritz to Host and Panelists:
	Hello from Banning Library District, Banning Ca
12:08:20 From Frances Recio to Everyone:
	Hello from Muleshoe, TX!
12:08:30 From Maria Parker to Everyone:
	Hi from Maria in Kentucky
12:08:32 From Emily H to Everyone:
	Hello from Idaho!
12:08:33 From Andrew Sichali to Everyone:
	I would also need a certificate for attending
12:08:35 From LaTressa Milburn to Everyone:
	Hi from Dallas Texas
12:08:52 From Julie Edwards to Andrew Sichali, Host and Panelists:
	HI Andres - If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate!
12:08:59 From Anita Krohn to Everyone:
	Hello! from Saratoga Springs, UT 
12:09:03 From Sarah Miller to Everyone:
	Hello ! Sarah from Cleveland Ohio
12:09:05 From Amy Sedovic to Everyone:
	Hi, from Bellingham, WA!
12:09:08 From Julie Edwards to Andrew Sichali, Host and Panelists:
	Andrew - sorry for that typo!
12:09:09 From Smart Okeh to Everyone:
	Hi everyone this smart, thanks for joiming
12:09:18 From Ivonne Ramirez to Everyone:
	Hola! Tucson, AZ 
12:09:24 From Julie Edwards to Everyone:
	For everyone just joining - If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate!
12:09:27 From Heather Bobrowicz to Everyone:
	No is a complete sentence! :)
12:09:35 From Yuleyska Barron to Everyone:
	Hi from Charlotte, NC
12:10:05 From Tamaria Davis to Everyone:
	I ad to turn 40 to learned that No was a complete sentence
12:10:14 From Tamaria Davis to Everyone:
	*had
12:10:25 From Jenkins Lumpkin to Everyone:
	Hi there from Springfield, MA!
12:15:23 From Samantha Rajahn to Everyone:
	Hello from Clayton County Georgia
12:15:54 From Adrienne Girard to Everyone:
	Hello from East Greenwich, Rhode Island
12:16:06 From Pamela Brown-Thomas to Everyone:
	Hello from Lucama, NC
12:16:29 From Heather Bobrowicz to Everyone:
	🐱
12:16:56 From Eileen Smith to Everyone:
	Topsfield, MA says hi!
12:16:59 From Angie Wager to Everyone:
	Greetings from Taylorsville, UT!
12:17:16 From LaDonna Smith to Everyone:
	love that!!!!!!!!
12:17:51 From Rene King Crump to Everyone:
	Greetings form Gastonia NC
12:17:53 From Andrew Nilsen to Everyone:
	Library workers as truth tellers 😍
12:18:07 From Gloria Kelley to Everyone:
	Greetings from Charlotte, NC
12:18:09 From Martha Olver to Everyone:
	love the cat!
12:22:20 From Julie Edwards to Ginger Diallo, Host and Panelists:
	HI Ginger - I see your hand is raised. Can I help you with anything?
12:22:34 From Julie Edwards to Lisa williams, Host and Panelists:
	Hi Lisa - I see your hand is raised. Can I help you with anything?
12:22:47 From Ana Gutierrez to Everyone:
	So be Mr. Scott from Star Trek? =)
12:22:51 From Julie Edwards to EDITHA SARIA, Host and Panelists:
	Hi Editha - I see your hand is raised. Can I help you with anything?
12:23:00 From Alicia Stuart to Everyone:
	Alicia tennessee
12:24:00 From Tamaria Davis to Everyone:
	guilty
12:24:13 From Charles Touseull to Everyone:
	same
12:26:22 From Lynn Johnson to Everyone:
	Or Frustration at inaction.
12:28:02 From Lynn Johnson to Everyone:
	Meow!
12:28:08 From Sarah Miller to Everyone:
	LOL
12:28:12 From Martha Olver to Everyone:
	oh, more cats!
12:28:17 From Jordyn Loveless to Everyone:
	Noooooooooo not the kittens
12:28:24 From Charles Touseull to Everyone:
	purrfect
12:28:25 From Chelsey Thornsburry to Everyone:
	😂
12:28:26 From Lynn Johnson to Everyone:
	I love this one!
12:28:29 From Julie Edwards to EZEQUIEL LUNA, Host and Panelists:
	Hi Ezequiel - I see your hand is raised. Can I help you with anything?
12:28:36 From Heather Bobrowicz to Everyone:
	🙀🙀🙀
12:28:53 From Lynn Johnson to Everyone:
	Some days your best self isn't all that great
12:29:13 From O P to Everyone:
	I like pizza
12:29:27 From EZEQUIEL LUNA to Host and Panelists:
	Sorry  I clicked on it by accident!
12:29:38 From Julie Edwards to EZEQUIEL LUNA, Host and Panelists:
	no problem!
12:29:57 From Lara Goldstein to Everyone:
	I'm also going to generate cravings. :)
12:30:13 From Rene King Crump to Everyone:
	Love this
12:30:14 From Mahogany Skillings to Everyone:
	At Lara right???
12:31:03 From Betty Rugh to Everyone:
	I missed that!
12:31:12 From EDITHA SARIA to Everyone:
	Hi Julie, sorry! I'm good!
12:31:16 From Tracy Wilson to Everyone:
	Will have to sign off-sorry. Will check out the recording.  Thank you:)
12:31:25 From Julie Edwards to EDITHA SARIA, Host and Panelists:
	No problem!
12:32:10 From Erik van Eck to Everyone:
	this is all so important, both in and out of the workplace. Thank you!
12:32:12 From Angie Wager to Everyone:
	LOVE sprinkles
12:32:12 From O P to Everyone:
	I like sprinkles
12:32:13 From Mary Johnson to Host and Panelists:
	I don’t like sprinkles!
12:32:17 From Tamaria Davis to Everyone:
	yummy
12:32:26 From O P to Everyone:
	ever?
12:32:28 From Andrew Yager to Everyone:
	I could have sworn it was pronounced "Jimmies"
12:32:51 From Lara Goldstein to Everyone:
	Not complaining is the hardest thing.
12:32:51 From Adrienne Girard to Everyone:
	Andrew Y, are you a New Englander?
12:33:02 From Andrew Yager to Everyone:
	@Adrienne: Philadelphian
12:33:12 From Cindy Flatin to Host and Panelists:
	That is difficult
12:33:19 From Mary Johnson to Host and Panelists:
	Yep, Jimmies! I’m a New Englander.
12:33:22 From Alicia Cerone to Everyone:
	Andrew - I'm from South Jersey and they certainly are jimmies to me too!
12:33:40 From Samantha Gordano to Everyone:
	As a boss, I prefer my employees complain to me, get it out to me, let me help them think it through instead of brooding and potentially leaking it to customers
12:33:40 From Andrew Yager to Everyone:
	They're definitely what I got on my Mr. Softee
12:33:52 From Adrienne Girard to Everyone:
	High five to all the folks who have jimmies on their donuts and ice cream!
12:34:04 From Adrienne Girard to Everyone:
	But I won't turn down "sprinkles" either!
12:34:19 From Mary Johnson to Everyone:
	I also have shot on my ice cream. Anyone hear of chocolate shot?
12:34:21 From Lara Goldstein to Everyone:
	Samantha - that's a good point.  Sometimes it can be collaborative complaining and then its over and everyone can move on
12:34:29 From Nichole Hawkins to Everyone:
	Team Sprinkles...anyone out there?
12:34:37 From Judith Ryan to Everyone:
	I love jimmes !!! philly native transplanted to MS
12:34:41 From Shauna Quick to Everyone:
	No Ego is such a great book!
12:34:47 From Susan Grant to Everyone:
	I am a boss and I prefer to hear the complaints so we can work it out. But if a boss has shut down, is acting out of character, that can be difficult. I understand what she is saying here about complaining.
12:34:51 From Lynn Johnson to Everyone:
	San Diego has sprinkles.
12:34:58 From Sarah Miller to Everyone:
	Sometimes its ok to complain, not in front of patrons or even coworkers. But if something isn’t right your boss should know
12:35:17 From Lynn Johnson to Everyone:
	We let people know it's OK to vent or "empty their cup."
12:35:19 From Nichole Hawkins to Everyone:
	@Lynn😊
12:35:36 From Krystal Smith to Everyone:
	I'm a boss, and I don't mind when my team complains
12:36:20 From Bill Bowman to Everyone:
	Complaining should contain possible solutions, complaint without options is whining, I feel.
12:36:21 From Samantha Rajahn to Everyone:
	@Samantha G, my exact sentimenst
12:36:23 From Lynn Johnson to Everyone:
	@Krystal I'm a middle manager. I appreciate it. Sometimes I learn interesting things when they vent.
12:36:32 From Andrew Yager to Everyone:
	Absolutely, if I don't hear what my team's concerns are, I don't know how to help them resolve their issues, and come to a better understanding
12:36:39 From Aaron Wimer to Everyone:
	Same here. I'm a director and encourage my folk to come to me so I can get a feel for what their thinking. I'd rather know what's bothering them than have it fester, especially if it's something I can easily fix :)
12:36:43 From Sheryl Soborowski to Everyone:
	I can understand how these steps can make you feel better as the employee but doesn't it also make you an enabler of the terrible boss behavior?
12:36:56 From Andrew Yager to Everyone:
	A fair bit, yes
12:36:57 From Kate Colvin to Everyone:
	My boss wants to be cc-ed on every, single email I send and hits "reply all" to every single email she writes.
12:36:58 From Adrienne Girard to Everyone:
	I don't really mind complaints either. I do try to steer staff to coming up with a solution when they vent about a problem
12:37:07 From Jennifer Cottrill to Everyone:
	“Rather than complain, request what you need.” - Anonymous. As a boss, I put that quote on the "Glitches" section of the agenda at staff meetings. Shifts the focus from problems to solutions.
12:37:17 From Kimberly Day to Everyone:
	I think if you come with possible solutions, compaining is more bearabe
12:37:18 From Lara Goldstein to Everyone:
	@Kate - I'm so sorry.
12:37:19 From Angie Wager to Everyone:
	https://spoonuniversity.com/lifestyle/jimmies-vs-sprinkles-is-there-a-difference
12:37:20 From Elyse Stoller to Everyone:
	My nickname is Panda - its a ski instructing thing...
12:37:21 From Lynn Johnson to Everyone:
	If you're late because of the coffee shop, bring her coffee
12:37:25 From Anita Krohn to Everyone:
	I find that I refrain from complaining, I often find that the issue doesn't matter as much as a negative interaction or the perception might have of me because of my complaining.
12:37:29 From Bill Bowman to Everyone:
	Jennifer Cottrill, that is perfect!
12:37:32 From Mary Johnson to Everyone:
	Agree about the difficult boss problem. I don’t think we should enable bullying.
12:37:43 From Samantha Gordano to Everyone:
	Absolutely Mary
12:38:37 From Adrienne Girard to Everyone:
	I have learned to pick and choose the hills. Took me 35 years!
12:38:54 From Andrew Yager to Everyone:
	Is it a good job if you've got so many hills you need to have an internal debate about?
12:38:56 From Shanise Watson to Everyone:
	Life happens to everyone.  It is impossible to keep it separate 100% of the time.  This could push someone over the edge or to be in lots of therapy.
12:39:08 From Samantha Gordano to Everyone:
	I also think from a management standpoint looking at the generational research, this isn't a standard that will fly with our incoming professionals. And honestly, I support that sentiment. You bring people in for a reason, use their expertise, listen, talk it through, collaborate. Don't just let the boss dictate
12:39:10 From Judith Ryan to Everyone:
	@Angie Wager....got to love Just Born. Jimmies and peeps
12:39:19 From Emily Corley to Everyone:
	I'm a manager and I'd also much prefer that people feel able to come to me so we can resolve issues together. I guess that there's a difference between complaining and raising issues? I'm not sure how anything can change if we don't challenge problematic practices. Also, as a communicatins person, some of the examples given in the website excerpt DO matter from an accessibility perspective
12:39:26 From LaDonna Smith to Everyone:
	@Samantha GOOD STUFF!!!!!
12:39:45 From Tamaria Davis to Everyone:
	agreeded
12:39:52 From Samantha Gordano to Everyone:
	I am getting my doctorate in org leadership so I might be too focused on this of course ^_^
12:39:57 From Andrew Yager to Everyone:
	For the Just Born fans, there's a Peep Store at National Harbor in the DC area
12:40:34 From Shanise Watson to Everyone:
	When its bad, save your mental health and go elsewhere.
12:40:45 From Samantha Gordano to Everyone:
	I do agree about always doing my best, not for my boss, for me and my values and the customers. I can't not do my best because it hurts me.
12:42:53 From Vicki Lazaro to Everyone:
	Wow
12:42:55 From Lara Goldstein to Everyone:
	Wow
12:42:55 From Angie Wager to Everyone:
	Really? Read the room????
12:42:55 From Lynn Johnson to Everyone:
	Wow - That manager needed some empathy training
12:42:57 From Charles Touseull to Everyone:
	weird
12:42:59 From Aaron Wimer to Everyone:
	WHAAAAT
12:42:59 From Andrew Yager to Everyone:
	So in other words, the boss wasn't good at managing.
12:43:03 From Kate Enge to Everyone:
	That is crazy!
12:43:04 From Samantha Gordano to Everyone:
	Very toxic
12:43:05 From Bethany Baker to Everyone:
	I understand the points that are being made, however, as someone who has worked in toxic workplaces, the sentiment that I can never tell my boss no and always have to make them happy doesn't sit well with me
12:43:10 From Ana Gutierrez to Everyone:
	whoa
12:43:11 From April Smith to Everyone:
	yikes!
12:43:12 From Heather Bobrowicz to Everyone:
	Holy smokes.
12:43:16 From Samantha Rajahn to Everyone:
	that not good
12:43:18 From Nydia McCorcle to Everyone:
	woooooow
12:43:21 From Tamaria Davis to Everyone:
	wow
12:43:45 From Mary Johnson to Everyone:
	I agree with you, Bethany.
12:43:46 From Lynn Johnson to Everyone:
	He's a good reason for 360 degree reviews
12:43:56 From Samantha Gordano to Everyone:
	Agreed Bethany, 100%
12:44:00 From Emily H to Everyone:
	@Bethany Baker being honest about what you can and can't do is not never saying no to your boss. I agree, that is not a good place to be.
12:44:04 From Emily Corley to Everyone:
	Agreed Bethany
12:44:06 From Andrew Yager to Everyone:
	I suspect we all have bosses who have gotten into their roles for reasons other than their managerial prowess, and haven't ever really had to develop it.
12:44:39 From KAREN DUDLEY to Everyone:
	Wow! Straight forward
12:44:58 From Lynn Johnson to Everyone:
	I've used the "I know but I can't say" before
12:45:11 From Samantha Gordano to Everyone:
	>_< No. Empathy is a CORE element of management. How you say it matters. You can be honest and still read the room and adjust accordingly.
12:45:48 From Lynn Johnson to Everyone:
	I have a "go me" folder in outlook
12:46:00 From Lara Goldstein to Everyone:
	That's a smart idea Lynn
12:46:09 From Heather Bobrowicz to Everyone:
	I much prefer "I know and can't tell you" to what I've heard before... Which is "you won't understand, it's too complicated."
12:46:19 From Andrew Yager to Everyone:
	@Samantha: Agreed, but that was also 20 years ago, where managerial philosophy was pretty different.
12:46:23 From Lynn Johnson to Everyone:
	@ Heather Wow, that's insulting
12:46:37 From Heather Bobrowicz to Everyone:
	This was about COVID information no less!
12:46:53 From Katherine Lindsay to Host and Panelists:
	@Samantha - total agree.
12:46:57 From Aaron Wimer to Everyone:
	@Heather That's crazy
12:47:08 From Heather Bobrowicz to Everyone:
	"Does the city have a plan if we have an outbreak?"
	"Yes but we're not telling you because you won't get it."
12:47:33 From Heather Bobrowicz to Everyone:
	Cue rage. It was awful.
12:47:44 From Tamaria Davis to Everyone:
	I had to move to a different state and get  more family support
12:49:17 From Ann Jennifer to Everyone:
	@ Resiliency
12:49:35 From Rachel Robinson to Everyone:
	Is no one else going to question "follow that man into hell" ? No, don't follow anyone into hell, hell should be avoided.
12:49:48 From Luog Saepharn to Everyone:
	haha yeah..
12:49:49 From Samantha Gordano to Everyone:
	That's my point too Rachel!
12:49:54 From Katherine Lindsay to Host and Panelists:
	LOLOL!
12:49:56 From Tamaria Davis to Everyone:
	right
12:50:02 From Luog Saepharn to Everyone:
	I'm confused about not talking about it but also engaging in support
12:50:02 From Lisa Barnes to Everyone:
	I didn't even get the point of that story
12:50:04 From Charles Touseull to Everyone:
	hell = bad. do not go there. lol
12:50:05 From Lara Goldstein to Everyone:
	Figure of speech?
12:50:11 From Clint Eaton to Everyone:
	It's a figure of speech...
12:50:13 From Lara Goldstein to Everyone:
	We were kind of in hell for 2 years with Covid
12:50:16 From Lara Goldstein to Everyone:
	Couldn't avoid it
12:50:20 From Michelle Krooswyk to Everyone:
	I believe she is using it as a figure of speech ;)
12:50:21 From Alyson Mahn to Everyone:
	Has anyone learned how to manage up yes?
12:50:39 From Samantha Gordano to Everyone:
	She is using it as a figure of speech, but her sentiment was very I'll listen to anything he wants
12:50:41 From Samantha Gordano to Everyone:
	Not healthy
12:50:44 From Betty Rugh to Everyone:
	Yes I am learning
12:51:03 From Stacy Gordon to Everyone:
	I'm using all of this as food for thought.
12:51:09 From Jen O'Connor to Everyone:
	some of these examples don't track with what shes trying to say
12:51:10 From Elizabeth McCormick to Everyone:
	Some things are more important than a retirement fund
12:51:12 From Andrew Yager to Everyone:
	Right, but the point is that you shouldn't be putting yourself into a risky situation just because your boss is heading there first.
12:51:13 From Cindy Flatin to Host and Panelists:
	This has been very informative and I am learning a lot.
12:51:18 From Adrienne Girard to Everyone:
	Not Santa!!!!
12:51:20 From Bethany Baker to Everyone:
	@alyson I am taking this more as a way to manage myself, not manage up
12:51:25 From Emily H to Everyone:
	Listen to all she is saying, she isn't saying to completely ignore yourself, this is still before the Manager goes bonkers.
12:51:49 From Marie Archange-Desir to Everyone:
	I’m religious and wouldn’t say that either. But I don’t take offense if others do.  He’ll has entered the lexicon as a bad thing, not a literal place to be avoided for all eternity.
12:51:49 From Christina Wells to Host and Panelists:
	Thank you!
12:51:58 From Heather Bobrowicz to Everyone:
	Boundaries, boundaries, boundaries. Resilience is important, but often it's been used to excuse exploitation, especially in passion careers like librarianship.
12:52:01 From Kathy Gerling to Everyone:
	I have a sign on my desk : "Sometimes it's better to just remain silent and smile"
12:52:08 From Angie Wager to Everyone:
	Thank you!
12:52:10 From Cindy Flatin to Host and Panelists:
	Thank you!!
12:52:11 From Tamaria Davis to Everyone:
	thank you
12:52:13 From Adrienne Girard to Everyone:
	THank you Sonya!!
12:52:15 From Kathy Gerling to Everyone:
	thank you
12:52:15 From Michelle Krooswyk to Everyone:
	"you can't get in trouble for what you don't say!"
12:52:18 From Yuliya Hadzhieva to Everyone:
	Thank you!
12:52:19 From LaDonna Smith to Everyone:
	Thank you Sonya
12:52:19 From Cathleen Doyle to Everyone:
	thank you!!
12:52:21 From Lynn Johnson to Everyone:
	@Bethany I think Managing up is a lot about managing what you can control, that that's just your reaction to your manager
12:52:22 From Wendy Klemin to Everyone:
	Scout is adorable!
12:52:24 From Maria Sommer to Everyone:
	Thank you!
12:52:24 From Ana Gutierrez to Everyone:
	Thank you Sonya!
12:52:25 From Maria Parker to Everyone:
	Thank you!
12:52:25 From Chelsey Thornsburry to Everyone:
	Very informative. Thank you
12:52:26 From KAREN DUDLEY to Everyone:
	Thank you
12:52:26 From Amy Sedovic to Everyone:
	Thank you, Sonya.
12:52:31 From Lynn Johnson to Everyone:
	Thank you, Sonya!
12:52:34 From Caleb Dedman to Everyone:
	This was awesome!
12:52:35 From David Berry to Everyone:
	Thanks.
12:52:35 From Nancy Therrien to Host and Panelists:
	Thank you Sonya! So much of what you said resonates strongly with me.
12:52:38 From Martha Olver to Everyone:
	thanks
12:52:38 From LaDonna Smith to Everyone:
	Great question!
12:52:41 From Kerin Colson to Everyone:
	I have a cat named Scout.
12:52:41 From Abby Mastin to Everyone:
	Thank you, Sonya!
12:52:42 From Janine Miller to Everyone:
	Thank you so much.
12:52:47 From Jenkins Lumpkin to Everyone:
	Thank you!
12:52:50 From Rene King Crump to Everyone:
	Thanks so much
12:52:51 From Madhuri Kowndinya to Everyone:
	Thank you!
12:52:55 From Sharon Finnerty to Everyone:
	Thank you!
12:52:55 From Danielle Yoder to Host and Panelists:
	Thank you, Sonya!
12:52:57 From Ben Trotter to Everyone:
	Thank you, Sonya!
12:52:58 From Samantha Rajahn to Everyone:
	thank you
12:53:01 From Amy Moriarty to Everyone:
	Thant was very good. Thank you
12:53:03 From Emily Corley to Everyone:
	Thank you Sonya!
12:53:09 From Beth Jarvis to Everyone:
	Thank you
12:53:10 From Carolyn Wenrich to Everyone:
	Thank you.
12:53:10 From Katherine Lindsay to Host and Panelists:
	Thank you!
12:53:15 From Rocio Vasquez to Everyone:
	Thank you!
12:53:19 From Ellen Show to Everyone:
	Thank you!
12:53:25 From Shamin Renwick to Everyone:
	Thank you.
12:53:27 From Martha Zimmerman to Everyone:
	Thank you for an excellent presentation.
12:53:27 From Keli Wright to Everyone:
	Thank you, Sonya! This was great.
12:53:38 From DAVI RAMKALLAWAN to Everyone:
	thanks a mil
12:53:41 From Alicia Stuart to Everyone:
	Thank you
12:53:42 From M Perley to Everyone:
	Thank you!
12:53:42 From Julie Edwards to Everyone:
	Feel free to drop more questions in the Q&A if you have them!
12:53:54 From EDITHA SARIA to Host and Panelists:
	Thank you!
12:54:04 From Doris Mendez-DeMaio to Everyone:
	Very insightful. Thank you!
12:54:18 From Joyce Garland to Everyone:
	Thank you.
12:54:22 From Renise Johnson to Everyone:
	Thank you for this wonderful presentation.
12:54:31 From Andrew Yager to Everyone:
	I feel like there's a pretty big difference between intentionally trying to make your boss look bad, and making them look bad because they've over-promised on your behalf.
12:54:35 From Samantha Gordano to Everyone:
	There are definitely situations where you need to involve the boss' boss. That's just order of operations and the boss needs to be aware of that.
12:54:35 From Mary Johnson to Everyone:
	I agree about the boundaries! How can  you deal with a bully boss who does not understand boundaries and also tends to take everything personally?
12:54:54 From Martha Olver to Everyone:
	can the chat be saved/
12:55:12 From LaTressa Milburn to Everyone:
	Thank you great presentation
12:55:25 From Melissa Glenn to Everyone:
	There are times in the workplace when it is important to push back, advocate, provide a different perspective, etc. I think it would be helpful if this training addressed that rather than suggesting that the staff always defer to the manager.
12:55:28 From Laura Cheng to Everyone:
	Document everything!
12:55:41 From KAREN DUDLEY to Everyone:
	It was very informative and I will allow it to make it to be impactful on my day to day routine.
12:55:43 From Katherine Arendt to Everyone:
	I seem to recall that we will be given the option to download the chat afterwards
12:55:44 From Lindsey Nichols to Everyone:
	Agree with Melissa ^
12:55:45 From Lisa Barnes to Everyone:
	Melissa Glenn, I agree!
12:55:47 From Andrew Yager to Everyone:
	@Melissa: Exactly.
12:55:52 From Samantha Gordano to Everyone:
	Yes Melissa!
12:56:26 From Lara Goldstein to Everyone:
	There needs to be a balance between accepting and doing your best and not making things worse, but also standing up for yourself and advocating beyond manager borders when needed
12:56:37 From Becky Stark to Everyone:
	input on what to do when your boss gives you too much work - start keeping a daily time log so that you can show them you don't have time - take it to them and say "here's what I'm currently doing, what would you like me to take off of my plate to make room for this new project?"
12:56:46 From Dana Lance to Everyone:
	Thank you, very informative
12:56:48 From Katie Jasinski to Everyone:
	Thank you , I will apply these concepts in dealing with my work environment/
12:56:51 From Samantha Gordano to Everyone:
	You can contribute to correcting the situation both for yourself and your team
12:57:13 From Emily H to Everyone:
	If you have a bully boss, that's for HR. Taking notes, and deciding what "hill you are dying on". 
12:57:14 From Luog Saepharn to Everyone:
	How long do you extend grace before you ask their boss for support? I know we do not want them to look bad, but do you wait until you want to quit? I'm confused about this sentiment.
12:57:17 From Lynn Johnson to Everyone:
	For Bullying: Document, document, document and think about going to HR
12:57:29 From Samantha Gordano to Everyone:
	With Lynn, DOCUMENT EVERYTHING!
12:57:44 From Ana Gutierrez to Everyone:
	HR is supposed to be there to help with bullies but sometime an organization/company doesn't have a good enough HR support system and that's definitely when you need to ask yourself do I stay or do I go.
12:57:58 From Samantha Gordano to Everyone:
	Don't let the boss who refuses to put it in text get away with it. Redocument. Sum it up in an e-mail.
12:58:02 From LaDonna Smith to Everyone:
	Agree, document-and don't document from emotion.
12:58:03 From Lynn Johnson to Everyone:
	@Ana.. true.
12:58:17 From Lori Garza to Everyone:
	Thank you!
12:58:21 From Andrew Yager to Everyone:
	HR generally exists to mitigate the damage to the company.  If that means addressing an issue by bringing action against the boss, then they do that.  If the less damaging option is to bury your complaint, then they do that.
12:58:26 From Lindsey Nichols to Everyone:
	It's tough because HR's job is to protect the organization, not the employees.
12:58:29 From Heather Bobrowicz to Everyone:
	@ Samantha This!!
12:58:30 From Terri Daly to Host and Panelists:
	That is not true about HR>
12:58:32 From Lynn Johnson to Everyone:
	HR is there to make sure they don't get sued
12:58:46 From Joyce Garland to Everyone:
	Sometimes by applying what your see your coworkers do that works in getting in along with your boss might go against our beliefs or even our personality. I guess this is when we should apply the decision "do I leave or do I stay"?
12:58:56 From Mahogany Skillings to Everyone:
	Thank you!
12:58:58 From Terri Daly to Host and Panelists:
	Exactly. HR gets a bad rap when this information is consistently spread that they aren't there for the staff. 
12:59:15 From Samantha Gordano to Everyone:
	You cannot assume their boss knows. In a public library, where their manager is a city manager or assistant city manager, they probably have too much on their plate to pay attention until something blows up
12:59:19 From Emily H to Everyone:
	Being honest with yourself and what you can and cannot handle in a workplace is certainly important.
12:59:22 From LaDonna Smith to Everyone:
	@Joyce FACTS!!!
12:59:34 From Trina Stidham to Everyone:
	Thanks
12:59:47 From Kelsey Hughes to Everyone:
	I do think sometimes the boss doesn't know how their employee is functioning. They may not see the same side of the employee that you see, and it can be helpful to share. You just need to be thoughtful and careful about how you do that and read the situation.
12:59:50 From Clara Maynard to Everyone:
	Where can we get a training certificate for this?
13:00:05 From Julie Edwards to Everyone:
	If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate!
13:00:11 From Mary Johnson to Everyone:
	Thank you.
13:00:16 From April Smith to Everyone:
	do you have any recommended reading for work place resiliency?
13:00:22 From Kate Colvin to Everyone:
	Thanks
13:00:52 From Debra Trogdon-Livingston to Host and Panelists:
	Thank you
13:00:53 From Jenna White to Everyone:
	thank you!
13:00:56 From Jennifer Cottrill to Host and Panelists:
	I agree with Samantha. Few things are more frustrating to me as a boss than employees resenting me for not solving a problem no one ever informed me of!
13:00:57 From Upikin Gunawan to Host and Panelists:
	Thank you!
13:00:58 From Michelle Kilty to Everyone:
	Thank you!
13:00:59 From Emily H to Everyone:
	Thanks!
13:00:59 From Lynn Johnson to Everyone:
	Thank you very much!
13:01:00 From Michelle Petersen to Everyone:
	Thank you!
13:01:00 From Kathy Milfajt to Everyone:
	Thank you Sonya!
13:01:03 From Jeff Helgeson to Everyone:
	this feels like it was created by a boss
13:01:04 From Jin Bae to Everyone:
	thank you!
13:01:05 From Abby Johnson to Host and Panelists:
	Thank you
13:01:06 From Whitney Berriman to Everyone:
	Thank you!
13:01:07 From Connie Davids to Everyone:
	Great information, thank you!
13:01:07 From LaDonna Smith to Everyone:
	Thank you I cant wait to listen to replay!
13:01:08 From Ana Gutierrez to Everyone:
	@ Apirl Brene Brown is a great option 
13:01:10 From Eleanor Pierce to Everyone:
	certificates?
13:01:11 From Letitia Moultrie to Everyone:
	Thank you!
13:01:11 From Christiana Parish to Everyone:
	Thank you!
13:01:11 From Marie Archange-Desir to Everyone:
	Thank you.
13:01:12 From Virginia Williams to Everyone:
	Thank you!
13:01:14 From Elizabeth McCormick to Everyone:
	Thanks :)
13:01:16 From Margaret Ellingson to Everyone:
	Very useful. Thanks!
13:01:17 From Julia McGowan to Host and Panelists:
	Thanks.
13:01:17 From Terrence Yunits to Host and Panelists:
	Thank you
13:01:19 From Fariba Rakhsh to Everyone:
	Thank you!
13:01:23 From cozette Comer to Everyone:
	Thank you Sonya and thank you to everyone in the chat!!
13:01:24 From Ning Jiang to Everyone:
	thank you!
13:01:27 From Alexandria Trombley to Everyone:
	Thank you!
13:01:27 From Evangeline Cessna to Everyone:
	Thanks.
13:01:29 From Ana Gutierrez to Everyone:
	Thanks again!
13:01:30 From Charles Touseull to Everyone:
	this was cool.
13:01:31 From Michelle Fisher to Everyone:
	Thank you.
13:01:31 From Robert Pillow to Everyone:
	Thank yoU!
13:01:32 From Marcia Hutton to Everyone:
	Thanks so much, Sonya!
13:01:32 From Deirdre Wells to Everyone:
	Thank you so much, Sonya!
13:01:32 From Charles Touseull to Everyone:
	thanks!
13:01:33 From Maria Parker to Everyone:
	Thank you so much. This was so helpful.
13:01:33 From Akshata Dhareshwar to Everyone:
	Thank you Sonya, Julie!