00:26:13 Laura Pope Robbins: Prescott, Arizona 00:26:16 David Berry: Homer, Alaska says hi! 00:26:20 Laura Loveless: Kansas City, Kansas 00:26:20 Valerie Moss: Good morning from Mackenzie BC Canada 00:26:22 Paula Newcom: Indiana 00:26:22 Melissa Smith: Scottsdale, AZ 00:26:23 Jessica McNear: Columbia, Missouri 00:26:23 Christine Kreger: Denver Colorado 00:26:23 Gabrielle Miller: Greetings from Baltimore 00:26:24 Janet Huber: Paris Tennessee 00:26:24 Katie O'Connell: Hi from Carmel, CA 00:26:27 Erin Neusbaum: Centreville, MD 00:26:27 Laura Pope Robbins: Nope, up in the mountains and beautiful. :) 00:26:27 Emily Dagg: Everett, WA 00:26:28 denise fourie: San Luis Obispo, CA 00:26:29 Denise Pearson: Hi from Calcasieu, LA! 00:26:29 Lauren Stara: Boston MA 00:26:29 Dianne Staab: Dianne Staab, Ruidoso, New Mexico 00:26:30 Lisa Trexler: Shelby, NC 00:26:31 Kate McGivern: Paramus, NJ 00:26:31 Michele Stricker: New Jersey 00:26:31 Ginny Reese: Hello, from Virginia! 00:26:32 Louisa Aikin: Hello! Louisa from Scottsdale, AZ (and it is hot!) 00:26:32 Angela Gorman: Carroll County MD 00:26:32 Darren Cottman: Hi - Philadelphia, PA 00:26:32 Carol Traveny: Hello from Philadelphia PA 00:26:32 Julie Dahlhauser: Hello from Jackson, Tennessee! 00:26:33 Dyan Dunagan: Hello from Muleshoe Texas! 00:26:33 Robyn Russell: We're nice and cool in Fairbanks, Alaska 00:26:33 Michelle Minervini: Long Island, NY 00:26:33 Molly Kelly: Chicago, IL 00:26:34 Vanessa Coleman: Louisville, KY! 00:26:34 Susan GIbson: Bellevue Ohio 00:26:34 Melissa Cardenas-Dow: hello from Sacramento, CA 00:26:35 Demetri Kyriakis: Needham, Massachusetts 00:26:36 Emily Skunda: Hello from Perry, OH! 00:26:36 Rita Van Duinen: NC 00:26:36 Michelle Petersen: Hi From Illinois 00:26:37 Laurie Petri: wisconsin 00:26:37 Monica Bobbitt: Hello from Baltimore, MD 00:26:38 Jen Library: Hi from Iowa 00:26:38 Victoria Eliason: Good Afternoon from Sloan, Iowa 00:26:38 Lorna Rhyins: New Milford, CT 00:26:38 Taunya Pappenfus: Phoenix, AZ 00:26:38 Naomi Morgan: Hi from BC, Canada 00:26:38 Melissa Hunt: Indiana 00:26:39 Carmen Walton: Houston, Texas 00:26:40 Vikki Ritchie: Hello from Ohio! 00:26:40 Sarah O'Shea: Hello from Ithaca, NY 00:26:40 Amy Carson: ND 00:26:41 Lauren Williams: Columbia, Missouri 00:26:41 Jennifer Hovanec: Hello from Northbrook, Illinois! 00:26:41 Kristen Burkholder (she/her/hers): Oklahoma City where it's 100 degrees 00:26:41 Barbara Brattin: Wisconsin 00:26:41 Bonnie McKewon: State Library of Iowa 00:26:42 Gavin Woltjer: Montana 00:26:43 Cindy Appleby: Wells,Maine 00:26:43 Kathleen Murray: Hello from Miramar, FL 00:26:44 Zoe Schumacher: Oregon 00:26:45 John Paul Myrick: Wynne, Arkansas 00:26:45 Adrienne Girard: East Greenwich, Rhode Island 00:26:45 King Simpson: Hot enough in Kentucky! 00:26:45 Amanda Travis: Hi from Syracuse, NY 00:26:46 Kenia Gracia: Tucson, AZ 00:26:46 Debbie Huntington: Natchitoches, Louisiana 00:26:46 Heather Aronson: CT 00:26:47 Lara Spahr: Hey from Baltimore (Balmer!) 00:26:47 Ashley Bryant: St. Louis, MO. :) 00:26:48 Linda Wolford: Hello from Kansas City 00:26:48 Michele Graves: Utah 00:26:48 Lisa Pearson: Ketchikan, Alaska 00:26:49 Cathy Gilmore: Hello, from Willow Grove, PA 00:26:49 Paige Carter: Nashville, TN 00:26:50 Veronica Britto: Philadelphia, PA 00:26:50 Edith Routhier: Hello from New Brunswick, Canada :) 00:26:51 Sharon Premchand: Hi from Trinidad and Tobago 00:26:52 Catherine Alloway: State College, PA 00:26:52 Dyan Huckins: HI from California! 00:26:52 shannon porche: hello, lousisana 00:26:52 Kaysha Watson-Phillips: NY 00:26:53 Jill Baker: Hello from Harrison Township Michigan! 00:26:53 Suzi Wackerbarth: Washington dc 00:26:53 Kathy Hale: Harrisburg, PA - State Library 00:26:53 William Mallory: San Diego, CA 00:26:54 Ginny Letourneau: Kingston, Ontario 00:26:54 Christine Strlich: Hello from Ohio! 00:26:55 Renee Ramos: NYPL- Bronx, NY 00:26:56 Taryn Brown: Hello from Fort Myers, FL 00:26:56 KARL FOSTER: Kansas City, KS 00:26:57 Gretchen Hanley: Gretchen from RI. 00:26:58 Geni Flowers: South Carolina 00:26:59 Christine Rosa: Hi from Los Angeles, CA! 00:27:01 Amy Howard: Mississippi 00:27:02 Pamela Johnson: Brentwood, TN 00:27:03 Marija Stancov: Hi from Lansing, IL 00:27:03 Debbie Carlson: Cordova Alaska 00:27:03 Melissa Brown: Lawrence NJ 00:27:04 Carolyn Wenrich: Ruther Glen, Virginia 00:27:04 Silke Larison: Spruce Grove, Alberta 00:27:05 Dee Hare: Mississippi 00:27:06 Julie Warren: palm springs, ca 00:27:06 Kristie Winks: Hello from New Jersey! 00:27:07 Kate Horan: Hi from McAllen, TX! 🌵 00:27:07 Artanza Williams: Hi from High Point, NC! 00:27:08 Lisa Francine: Hello from Andover, MA 00:27:08 Jessica McNear: COLUMBIA, MISSOURI :-) 00:27:09 Margaret Petty: Shelbyville, TN 00:27:10 Patricia Dew: Brunswick County, NC 00:27:11 Lorena Hegedus: Ohio 00:27:12 Ellen O'Keefe: Greetings from the Garden State! 00:27:12 Carrie Herrmann: Hello from Northern Kentucky 00:27:14 Julia Smith: Hi From Winston Salem NC 00:27:15 Nikki Maounis: hello from coastal Maine. 00:27:16 Janet Morrow: HI from Whitman, MA 00:27:19 Shelley Sudderth: Hello from Georgia 00:27:20 Kurt Vossler: Adams County, PA 00:27:21 Marie Agneta: Hello from Hudson Valley, New York! 00:27:22 Noura Zentari: Arlington, TX 00:27:22 Sarah Morey: Hi from Indiana 00:27:22 Tina Clohessy: Clarkston, Washington 00:27:31 Melyssa Jones: West Jefferson, OHio 00:27:32 Maria Souliotis: Hello from Tahlequah, OK! 00:27:33 Bobbie Wrinkle: Hello from Kentucky ! 00:27:34 Tammy Dotson: Jackson, Michigan 00:27:35 Mary Shea: Milford, New Hampshire 00:27:39 Molly Nichols: Berkeley, California 00:27:40 Lauren Noel: Chicago, Illinois! 00:27:40 Chris Coleman: Greetings from Thousand Oaks, California! 00:27:40 Dyan Dunagan: Yes, we do know Julie! <3 00:27:43 Yvette, PPLD: Colorado Springs, CO 00:27:44 Abby Venegas: Hello from Oregon! 00:27:45 Keelin des Rosiers: Falmouth, Maine 00:27:46 Stephen Ortiz: Woodbury, Minnesota 00:27:47 Martha Andrade: El Paso, TX 00:27:48 Kayla Payne: hello from Charlottesville, Virginia! 00:27:48 Alicia Mangin: Des Moines, Iowa 00:27:50 Carly Pampuch: Hello from Southern Michigan 00:27:51 Melissa Huette: Hello from NH! 00:27:52 Ruth Stanley: Hi from northern Indiana 00:27:53 Shawna Carter: Good morning from Alaska! 00:27:58 Pam Hickson-Stevenson: Akron, Ohio 00:28:01 Brandon Stokes: Hello from Illinois 00:28:03 Christine Strlich: It's actually a comfortable day here in northeast Ohio. 00:28:06 Teresa Whitson: Hello from CA 00:28:06 Ann Wilson: Kent Island Maryland 00:28:09 Beth Lane: Hello from Placer County (north of Sacramento) 00:28:10 Suzanne Johnson-Varney: Portsmouth, Ohio 00:28:10 Sonya Dixon: New Mexico 00:28:16 Jessie Soder: Hello from Gustavus, Alaska 00:28:18 Shannon Caster: Portland, Oregon 00:28:19 Melinda Lee Lipsky: Pottstown Regional Public Library, Pottstown, PA 00:28:21 kvlloyd: hello Georgetown, Kentucky 00:28:21 Rose Alston: Rose Alston from Durham NC 00:28:22 Connie Phelps: New Orleans! 00:28:24 Lee Criscuolo: Fredericksburg, Virginia 00:28:31 Renee Haines: Hello from Allentown, PA 00:28:35 Katelyn Morey: Hagerstown MD! 00:28:36 Christopher Gibson: Augusta, Maine 00:28:43 Marian Royal: Hello from Milwaukee, WI. 00:28:44 Gloria Meraz: Texas State Library 00:28:46 Teresa Myers: Fort Worth, Texas 00:28:47 Justin Stevenson: Aurora, Colorado :) 00:28:48 Paul McCann: Hello from Dexter, Michigan 00:28:56 Jay Edwards: OU in OK 00:29:00 Lisa Lockheart: Rock Island, IL 00:29:04 Sue Pontel: Miami, AZ 00:29:05 Nancy Lingle: Davidson, NC 00:29:07 Erin Knight: Wake Forest, NC 00:29:10 Marie Erickson: Salt Lake City, UT 00:29:10 Sara Deegan: Greetings from Pennsylvania 00:29:12 Julie Ranelli: Stevensville, MD 00:29:17 Paula Hilton: hello, Plainfield, In 00:29:18 Paige Plant: Livonia, MI 00:29:18 Jill Borin: Chester, PA 00:29:28 Pam Henley: Montana State Library! 00:29:29 Anna Dress: Hello from Long Beach, CA! 00:29:30 Jeni: Hello from So Cal 00:29:34 Marcia Fraser: Hello from Franklin, Tennessee!☺️ 00:29:34 Dania Soriano: Hi from Miami, FL 00:29:38 Susan Banks: Harrisburg, PA (the state capital!) 00:29:39 Meryle Leonard: Hello From Charlotte Mecklenburg Library 00:29:40 Kathy McDonald: Memorial Hall Library, Andover, MA 00:29:41 Blair Krueger: Metro Detroit 00:29:47 Ingrid Vliet: Lopez Island, WA 00:29:57 Martha Olver: Good morning from Holyoke Public Library in Holyoke, MA 00:29:58 Charlotte A Dunaief: Hi from Cornwall, NY 00:30:00 Candice Floyd: Hello from Maryland, USA 00:30:15 christy Dyson: Hello! from Atlanta 00:30:20 Anna Wong: Hi everyone, Anna from Kansas. 00:30:22 Janice Nixon: Hello from the Humboldt County Hoopa Branch Library :) 00:30:33 Anne Symonds: Hi from UNC Greensboro 00:30:39 Rondi Downs: Hi, from Yakima Washington. 00:30:40 Frances Recio: Hello from Muleshoe,TX! 00:30:47 Nicholas Bambach: Hell from Farmington, NM 00:30:48 Jane Lopez-Santillana: Hello from Whidbey Island, Washington, Oak Harbor, Sno-Isle Libraries. 00:30:49 Lindsey Eick: Hi from Missouri! 00:30:53 Adanna Abrahim: Hi from Trinidad and Tobago 00:30:55 Evelina Guekguezian: Good morning from the Fresno County Public Library's Literacy Services Center! 00:30:55 Patricia Perles: Hello for Dougherty County Library, Albany, GA 00:31:05 Anissa Phillips: Hi from Arizona 00:31:07 Natalie Zebula: hello from michigan 00:31:09 Nicholas Bambach: Hello from Farmington, NM! 00:31:12 Carl Andrews: Hello from Bronx, New York 00:31:17 Jocelyn Cheng: Hello from Chicago, IL! 00:31:24 Jane Lemuth: Hello from Newburyport, MA 00:31:27 Tory Darling: Hello from NC 00:31:29 Rosemary Helgesen: Good afternoon from Antioch, IL 00:31:33 Ranee Terry: Hello from Louisiana 00:31:34 Amanda Daff: Hello from Barnwell, SC 00:31:37 Jordan Clay: Hello from MD 00:31:38 Kaleb Phillips: Hello from Missouri! 00:31:40 Leslie Clark: Hello from Dahlonega, GA 00:31:44 Laura Goss: Good afternoon from Gettysburg, PA 00:31:47 Sharon Galbraith Ryer: Hi from Central NJ! 00:31:48 Sandra Davis: Hello from Center, Texas 00:32:02 MOnika Willner: Hello from Burns Lake, BC 00:32:04 Decca Slaughter: Hello from Winston-Salem, NC 00:32:07 Patricia Torres: Hello from San Diego, Ca 00:32:08 Stefanie Crump: Hello from Los Angeles! 00:32:10 Michelle Ernat: Hello from the Eastern Shore of MD 00:32:12 Julie Edwards: Welcome everyone! 00:32:24 Julie Edwards: I will be sending out the recording and slides in a few days. You can also find them on our blog at https://www.nicheacademy.com/blog in a few days! 00:32:25 Leticia Stinson: Hi from Atlanta! 00:32:30 Julie Edwards: If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate! 00:32:33 Ashley Pearson: Hello from Athens! 00:32:53 Cindy Church: Hello from Chesterfield VA! 00:32:54 Al Hayden: Hi from Peabody, MA (hi Julie!!) 00:33:04 Julie Edwards: HI AL!!! 00:33:16 Cindy York: Hello from Oregon! 00:33:25 Edith Routhier: thank you!!! 00:33:33 Janet Makoujy: Hello from New City, NY 00:33:59 Jessica Buller: Hello from Montana 00:34:03 Melissa Robertson: Hello form Ontario, Canada 00:34:04 Katherine Henley: Hello from Victoria, TX 00:34:20 Margaret Miles: I just logged in and caught the very end of her mentioning a power point -- is there a link, or is she sending it later? 00:34:21 Lisa Salus: Hello from Lafayette Hill, PA 00:34:23 Jennifer Parsick: Joining from Lake County, FLorida! 00:34:36 Sam Nielson: Idaho, here. 00:34:45 Xanthia Crook: Hello, from Alabama! 00:34:49 Susie Chin: Hello from Glendale, California 00:34:56 David Brennan: Westminster, MD 00:35:03 Lee Criscuolo: Corn Flakes! Product placement! 00:35:08 Yasmin Teja: Hello from Ft. Lauderdale, Florida! 00:35:09 Julie Edwards: For those of you just joining If you’d like a certificate for this webinar, visit https://www.nicheacademy.com/blog early next week, find this recording, sign in with a username and password of your choice, click through it, and you will be able to download a certificate! I will be sending out the recording and slides in a few days. You can also find them on our blog at https://www.nicheacademy.com/blog in a few days! 00:35:18 Anne Mavian: Hey from Charlotte, NC 00:35:19 Saul Hernandez: Charlotte, NC reporting in! 00:35:54 Christine Kreger: I can see 00:36:04 Valerie Moss: I can see it too 00:36:11 Margaret Miles: Hello from Marin County CA 00:36:26 Susan Dansereau: Hello from New Hampshire. 00:39:44 Sandra Lovely: Hello from Durham, NC. 00:40:13 April Nolen: Hello from Yakima Valley Libraries, WA 00:40:51 Andrea Tillinghast: Hello from the Finger Lakes in upstate NY - Edith B. Ford Memorial Library in Ovid NY 00:40:52 Betty Adams: Hello everyone! - West Fargo, ND! 00:41:06 Michele Fenton: Hello from Indianapolis, IN 00:42:26 Andrea Cowgar: Hello from Akron OH-ASCPL 00:42:56 Tima Farhat: Hello from Tucson, Arizona 00:43:25 Shakira McCoy: Hello from Decatur, GA! 00:45:03 Geni Flowers: They call us "Dodgers" = haven't had COVID. Approx 60% of US pop has had it 00:45:11 Julie Warren: in a recent news story they are calling people who have never gotten covid "Super Dodgers" and are trying to study why some people have been able to avoid... 00:46:24 Tabbi Heavner: Julie- very interesting. Early on, there was some information to suggest that women and people with type O blood were less susceptible. Recently, they added asthma and allergies (something about respiratory system is already working against those things), so I'm so far an artful dodger. 00:46:46 Julie Dahlhauser: My grandmother told me she was 10 years old and remembered celebrations at the end of WWI. Small town, everyone in the streets crying, church bells ringing. But crowds. 00:48:16 Janet Huber: I completely agree with the personal responsibility factor. I can clean everything thoroughly but if you won't wash your hands, I can't protect you! 00:48:38 Sara Deegan: https://www.oclc.org/realm/home.html 00:48:51 Julie Edwards: Thank you Sara! I was just going to find that link! 00:49:08 Sara Deegan: You're welcome! 00:50:47 Bonnie McKewon: Project REALM is also found on WebJunction https://www.webjunction.org/home.html 00:50:47 Marian Royal: Yes, Julie, accessibility! 00:51:13 shannon porche: thanks, Bonnie 00:53:53 Lauren Stara: It's NEVER enough staff space. From a Library Building Specialist. 00:54:24 Aisha Conner-Gaten: I remember so many public libraries were open well before it was "safe" to do so 00:54:40 Aisha Conner-Gaten: And against the advice of the staff who were being called to work the desks 00:55:12 Jacquelyn Viale: @Aisha we all felt so much pressure, perhaps even of our own making, to open to public. 00:55:29 Lauren Stara: IAQ (Indoor Air Quality) is finally getting the attention it deserves. 00:55:33 April Nunez: Our academic library never closed, which was decided by our higher ups. Almost all other department on campus went remote, but we were considered essential. 00:55:42 Dianne Staab: We were closed for a full year. Spent 4 months by appointment only and then fully reopened after a year and 4 months. 00:55:43 Aisha Conner-Gaten: I wonder, similarly, if we will ever assess admin's actions during this period like we do for other catastrophic decisions 00:56:02 Aisha Conner-Gaten: Like a self reflective lit review 00:56:15 Takiyah Smart: I work at a college and our library did try to limit how many will be working in a given area. They just didn't provide enough cleaning supplies or ppe in general 00:56:24 Brianna Smith: My library closed twice during the pandemic, once during the height of the global lockdowns in March-June 2020, and again in November 2020 because a large portion of staff were exposed because one staff member came to a meeting unmasked and tested positive the next day 00:56:41 Tabbi Heavner: My former library is so small that we could only have 1 staff member work at a time. :) 00:56:55 Aisha Conner-Gaten: @Brianna exposure is still an issue even now. Love getting those emails randomly! 00:57:00 Kimberly Wallace: Like a lot of lower-paid quote-unquote "essential workers" in the past 3 years, I think a lot of lower-level non-tenured library staff have been permanently embittered / made wary by how quickly institutions threw lower staff back into the frontlines in an effort to get "back to normal." Like "Oh, I see, you REALLY don't care if we live or die or suffer." 00:57:20 eileen farrell: @Jacquelyn giving in to that pressure to meet the needs of the public doesn't support the needs of the staff 00:57:28 Robyn Russell: Big problem at our academic library was having enough Circ staff/student employers to wipe down the tables and computers. 00:57:28 Takiyah Smart: We also never "closed" we went 100% remote from March 2020. We were able to render much service this way 00:57:31 Janet Makoujy: When we chose to reopen, we limited the number of people in the building and in each room at a time. They were given a limited amount of time to be in the building. Staff were given limited amounts of time at "service points." 00:57:40 Lauren Stara: Staff are users too (regarding U 00:57:49 Jacquelyn Viale: This is so validating! 00:57:53 Lauren Stara: (regarding UX in libraries) 00:58:10 Julie Edwards: Reminder that Julie’s slides will have all these detailed notes and I'll send them out in a few days! 00:58:16 Dyan Huckins: Our library split into two "teams." One team worked on-site Monday/Tuesday and remotely the rest of the week. The other team worked remotely Monday/Tuesday and on-site the rest of the week. 00:58:22 Brianna Smith: @Aisha It still should be, but unfortunately most people around here do not give exposure the same weight as we once did. 00:58:25 robert rosenthal: is this intended as a review of her pandemic policies? I thpught this was a post pandemic library managing she is wasting a lot of time 00:59:43 Aisha Conner-Gaten: Shade @Robert. This may be an introduction of sorts 00:59:51 Robyn Russell: Our digitization efforts really paid off for my academic library. Remote access to resources was (and is) mission critical for both patrons and staff. 01:00:04 Jay Edwards: We also reopened well before it was safe, but our university provided a LOT of online options. Students voted with their enrollment to remain primarily online, and we probably had 1/10 the foot traffic. 01:00:06 Candice Floyd: Agreed Robert... 01:00:18 Bonnie McKewon: In my work consulting with public libraries (State Lib of Iowa) the public libraries that fared the best during the pandemic were those with the strongest relationships with and strongest support from their city government 01:00:18 Cindi Wynia: We were only fully closed for two weeks, then did curbside for 6 weeks before we fully opened again. Many of our staff were sent to work at Public Health, vaccine clinics, and doing paperwork for federal monies at City Hall. 01:01:17 Laura Keyes-Kaplafka: On the topic of programming, if anyone is interested in virtual or hybrid programming options, I'm hosting a Showcase next month: Historic Voices (www.LauraFKeyes.com) will host a Virtual Presenters Showcase on Tuesday, 9 August at 2pm CENTRAL, with History-focused Virtual Presenters for General Audiences / Adult Services. Follow this link to register: https://forms.gle/fXSz7cwLx5fPuTu46 01:01:19 Marisa Richardson: We've been seeing numbers back at the same as our 2019 levels all summer. 01:01:20 Jennifer Parsick: In my area of Florida, nothing has changed - patrons are still coming to the public library by the hundreds for programs, nary a mask in sight, with no new concerns for personal space. Apparently the pandemic never happened in Florida... 01:01:44 Anna Wong: Same here. I am confused too - I am looking forward to having some discussions about the post pandemic library management not during pandemic library's policies. 01:01:44 David Brennan: Online options are going away with the drive to "get back to normal" - those staff and users that are immunocompromised or otherwise at higher risk are being pushed out of participation. HR and administration no help. 01:01:51 Cindy Appleby: Same here, Marisa...back to 2019 numbers 01:01:54 Sharon Galbraith Ryer: @Marisa- us too. 01:02:03 Lisa Lockheart: Was this purely aimed at academic libraries> 01:02:04 Robyn Russell: Our duties really determined how many of us could work remotely. In my case, I could do 75% of my work remotely, but my colleagues in Circ had to come in. 01:02:54 Rae Lovvorn: We are back to normal numbers, and our programs are in greater demand than they were pre-pandemic. We can't do enough story times to meet the demand. 01:03:25 Kimberly Wallace: It's been very eye opening how many members of the public/government/library administration see library services as essential but library staff as individually disposable. If a library staff is immunocompromised or otherwise vulnerable, sucks to be you, the show must go on. 01:03:28 Dana Petersen: My area has yet to get back to normal numbers, it’s been a struggle to get people back. It’s never been this low 01:03:35 Christine Strlich: Every time a new variant appears, the media promotes it as "It's the worst we've ever seen." 01:03:56 Susan GIbson: @Dana - same! 01:03:58 Kristy Leighton: Yes our programs are in high demand 01:04:08 Naomi Tran: I feel that, Robyn. I'm the Circ Manager here, but we shut down our stacks. We couldn't even access them ourselves for several weeks. I had to do some fast talking to convince the higher ups to allow a "curbside pickup" for materials and we didn't resume physical circulation of material until Oct 2021. 01:04:16 Jennifer Parsick: @Christine - which is, technically, how viruses work - they evolve to become more contageous and destructive to the host. But it gets lost on people who are fatigued 01:04:21 Adrienne Girard: Door count, program attendance, circulation ---all up significantly in my area 01:04:25 Melyssa Jones: Programs to Go went like wildfire at our Library. Still do. 01:04:27 Robyn Russell: Attendance is low both at my academic library and at my university in general. Problem started before the pandemic with state governor working hard to hollow out state services. 01:04:28 Naomi Tran: *resume NORMAL circ, I meant to say. 01:04:43 Tabbi Heavner: "make and take" crafts are big. 01:04:44 Dana Petersen: @Susan are you lower socio economic area? I’ve seen to have seen it for those areas. My old job and current one are very similar demographics and have the same issues 01:05:08 Kathy Hale: A good piece this last Sunday on one newscasters view on libraries https://www.cbsnews.com/video/beyond-books-the-21st-century-public-library/#x 01:05:12 Janet Makoujy: The sign on our front door now says "Masks recommended" instead of required. Many patrons still wear masks 01:05:24 Susan GIbson: @Dana I would say we are in the lower economic arena 01:05:28 Candice Floyd: @Robyn, same here. 01:05:31 Naomi Tran: @Janet - we were forced to take those signs down. 01:05:37 Lisa Lockheart: I'm sorry, but good luck with that. 01:06:00 Martha Olver: some patrons and staff still wear masks 01:06:08 Dana Petersen: @Susan - so you’re not alone either then. It definitely seems to be trust rebuilding and just getting the news out 01:06:12 Takiyah Smart: I'm in a college library in NYC and our numbers are super low. We started opening our doors to students Aug 2021 and I doubt we've had 50 at any one time since. We used to have about 400 to 600 at the high of the main semesters prior. 01:06:28 Candice Floyd: @Naomi, they took the signs off our building but not other buildings on campus 01:06:31 Janet Makoujy: Staff still have to wear masks in the public areas but those who are lucky enough to have their own office may remove mask in their offices. Shared office folks though have to keep the mask on. 01:06:35 Brandon Stokes: I think planning for safety and security goes beyond answering pandemic related questions. In terms of extremes, I think we are all experiencing more "extremes" in terms of customer service with difficult patrons. Plenty to think about in that arena!! 01:06:38 Tabbi Heavner: Takiyah- there's currently 1 student in our library. And 4 staff 01:07:02 Susan Banks: But citations only work on limited scales, I believe. As a State Agency, public libraries were anxious for us to be the bad guy to tell every library they had to do this or that... but communities are different - and the direction we gave to make your local decisions based on local data was not well received... 01:07:12 Dana Petersen: Ironically my library is having a minor covid outbreak with staff but HR has kept us open and no one is told who’s exposed. We have had over 5 people out at the same time from covid and no one is wearing masks other than my department 01:07:20 Candice Floyd: @Tabbi, I feel your pain. It probably costs more to cool the building. 01:07:22 Takiyah Smart: @Tabbi we have those days, but usually more staff 01:07:31 Amy Howard: @dana Peterson same here 01:07:46 Jen Fiero: @Takiyah and @Tabbi - I'm also at a college library, and we're also at a very small percentage of what we were before. Yeah, it's summer, but usually there's no more than 5 students in here at a time! 01:08:01 Candice Floyd: @Dana, I was told to come in with COVID. 01:08:16 Robyn Russell: My campus has been very careful with its Covid protocols. Have been happy with our Covid response. Unfortunately, federal money for free testing has run out just as my state is experiencing spike in Covid cases. 01:08:28 Candice Floyd: Just put on a mask and isolate at work. 01:08:30 Jacquelyn Viale: We have closed 3 branches until December because we keep losing staff to moving away, and covid infections 01:08:31 Dana Petersen: @amy and @candice: ugh. I’m so sorry 01:08:41 Martha Olver: in 2020 we were in lockdown part of march, all of april, and all of may; went back in june, but had staggered hours and no patrons in the building; started curbside pickup on june 15 2022 01:08:55 Martha Olver: I mean june 15 2020 01:09:04 Takiyah Smart: @Jen our quiet days in the summer used to get us at least 200 at a time. We are very centrally located and part of a huge Uni 01:09:09 Candice Floyd: @Martha, we didn't return until May 2021 01:09:41 Janet Makoujy: RR, check with your local representatives and senators, we keep receiving boxes of test kits to distribute to the public--we just reached out one time and now we have boxes and boxes of test kits! 01:10:14 Jessica Nawrocki: It was difficult to make local decisions with no local health department leadership. Eventually the state Health Department provided guidance, but that wasn't for a few months. 01:10:27 Betty Adams: @Susan Banks- That is the message I wanted, and I provide to staff and patrons- you know you best, do what you need to protect yourself, same goes for communities. States aren't intended to be dictators, that's why there's local governments and institutional leaders, to make those executive decisions after weighing factors relevant to their communities served. 01:10:50 Margaret Miles: We have signs up on tables and in bathrooms about Proper Conduct expected -- show respect and decency. (public library) 01:10:58 Gretchen Hanley: I'm the director of a small rural library. Presently, we have the mask sign on the door for everyone to decide if they are vaxed or not. My newest rule is that when teens & younger children walk in we the staff will mask up. Masks are available to all. I can't control/police the public. Gretchen in Pascoag, RI. 01:11:18 Jessica Nawrocki: We couldn't even talk to the local health department. I am sure they were completely overwhelmed. No calls or emails got through. 01:11:22 Dana Petersen: @Gretchen I wish I could work for you! 01:11:43 Lauren Stara: Flexibility, flexibility, flexibility! 01:12:47 Janet Makoujy: We went from zero YouTube presence to over 500 videos in 6 weeks! Thank God for staff who are fast learners and willing to jump into something new! 01:12:48 Dana Petersen: At multiple of my past libraries they tried to expand wifi to the parking lot but got shut down by PD bc they didn’t want to patrol more 01:13:17 Tabbi Heavner: If we weren't checking out laptops for students to keep for the semester, we'd have almost no circulation. 01:13:29 Susan GIbson: We expanded our wifi area to a larger area in the parking lot - no problems! 01:13:52 Brianna Smith: @Janet That is so awesome!! 01:14:08 Betty Adams: @Susan- same here- expanded with no issues, and no need for extra police presence (high poverty area) 01:14:27 Susan GIbson: @Betty - same! 01:14:38 Janet Huber: We are trying to get remote WiFi boosters in our low income areas. 01:14:40 Laurie Petri: Living in an area with communities with no wifi, we stayed open so that students who needed it or were sharing bandwidth with several family members or siblings had alternative places to go. We made it as easy as possible for them to stay away from each other 01:14:57 Dana Petersen: One job was high poverty, the other was middle class so it’s ironic that both areas got Nos. Im’ glad for those of you who had no issues! 01:15:30 Kimberly Wallace: A helpful thing library administration could do is offer flexible sick leave to all, including part-time and student workers, so they don't feel obligated to come sick to work and cough all over coworkers just to earn their needed paycheck 01:15:44 chris murray: Even in a rich area like our part of NJ, we still have a lot of patrons without internet access, so we contracted to get a couple hundred wifi hotspots to circulate 01:15:50 Robyn Russell: My campus does have the over the counter Covid kits, but I miss the 48 hour tests we used to be able to get. 01:16:05 Rae Lovvorn: Yes, sick leave for all would be such a help! 01:16:06 Betty Adams: @Dana- prior to this chat, I didn't even consider the PD interjecting on such a vital resource during a time when information was rapidly changing. Sorry to hear it, hope they reflect and improve their responses in the future. 01:16:23 shannon porche: @chirs-- hotspots are a huge success for our system 01:16:42 Robyn Russell: Had no problem adding Wi-Fi hotspots for the library parking lot. 01:16:54 Dana Petersen: @Betty - right? I understand concerns for safety but I was shocked 01:17:02 Janet Makoujy: We had 3 hotspots to loan and added another 15 to loan out during our "closed" period. March 13-June 15 01:18:02 Julie Edwards: I'll be sending the slides with the appendices in a few days with the recording! 01:18:12 Julie Edwards: So everyone can have detailed notes! 01:18:12 Betty Adams: Thank you, Julie! 01:18:23 Julie Wiant: Thanks! 01:18:25 Jay Edwards: We decided that if we can't staff the library, we would close them starting with the smallest branches and working up. Pretending we needed to be open at all times is a symptom of Vocational Awe. (Also see Hours of Service vs Accessibility) 01:18:25 Martha Olver: can we have the chat info, too? 01:18:30 Naomi Tran: Fantastic, many thanks! 01:18:36 Yasmin Teja: Thank you! 01:18:42 Robyn Russell: One of the things that came up for our academic library was the different levels of Internet/computer access our staff had at home. Our community is in a valley and broadband can be iffy depending on where you live. Library also bought laptops for staff who didn't have them. 01:18:49 Julie Edwards: Yes! The chat has been excellent and I'll definitely include it in the blog post! 01:18:50 Susie Chin: Yes, the chat transcript would be great as well. 01:19:08 Naomi Tran: @Martha - I agree. This chat has been very informative. 01:19:17 Martha Olver: thanks 01:19:18 Leticia Stinson: Yes I love the chat! 01:19:27 Robyn Russell: Chat has been great. 01:19:41 Dana Petersen: I think it was really needed for a lot of us in many ways :) 01:19:42 Valerie Moss: lots of great information in the chat. 01:19:43 Julie Edwards: You’re all welcome - I love seeing everyone share their ideas and experiences! Librarians are the best. 01:19:48 Aisha Conner-Gaten: THanks to all of you. Really good to just hear that we are all still here doing our best <3 01:20:15 kvlloyd: are any of you having difficulty getting staff to become engaged in their jobs like they did before Covid? They don't seem to want to work. 01:20:18 Frances Recio: Thank you so much. This was very helpful. 01:20:36 shannon porche: @kvlloyd same here! 01:20:45 Miykal Brown: Это напоминание о том, что "Узнайте, как вы можете предложить расширенный доступ к своему сообществу" начнется через 1 час: 01:21:05 Betty Adams: I enjoy a lively chat :D 01:21:40 Robyn Russell: Biggest problem at my library is lack of staff. We have plenty of work, need people to do it. Budget is a huge problem, like pulling teeth to get money to do what we need to do. 01:22:13 Dana Petersen: Anyone else have concerns with potential reshutdowns given how more areas are enforcing masks again, etc? 01:22:22 Janet Makoujy: We still plan "work from home" days for our staff to ease them back into the FT hours..eventually those will disappear, but the transition seems to make it easier for everyone. 01:22:23 Jen Fiero: @Robyn, same here! We're down 2 FT positions since the pandemic. 01:22:47 Julie Edwards: If anyone has a question for Julie please drop it in the Q&A box in case we have time for them! 01:22:48 Rae Lovvorn: Monkeypox season... 01:22:56 Robyn Russell: Library is much more open now to having staff work from home. Glad to have that option. 01:23:00 Laurie Petri: staff burnout is a big thing right now as well 01:23:01 Marisa Richardson: Yes, we have seen a huge drop in staff with no new hires. Some of this is out of our hands, but it leads to burnout with the remaining staff 01:23:11 Lisa Lockheart: We revised our strategic plan - one we had going into the pandemic dated itself pretty quickly! 01:23:11 Melyssa Jones: I work at a public library. How does one work from home? 01:23:16 Naomi Morgan: We are also having trouble keeping and maintaining staff. Positions are going external when there would have been 4-5 internal candidates four years ago. Also, branch positions were reshuffled into Administration and Collection services 01:23:16 Betty Adams: @Dana- I was just going to say something similar! I have a feeling there will be pushes for closures again this winter. Time will tell. (As I was raised to think "hope for the best, but prepare for the worst".) 01:23:18 Janet Makoujy: We just lost 2 FT staff to burnout and a pt person as well. 01:23:26 Naomi Tran: I'm with Robyn - we lost over half our staff due to a decision by the university to cut staff statewide. Fortunately, most of the remaining of us are the "roll up your sleeves and do what you can" type of people, so we're treading water. 01:23:28 Jessica Nawrocki: I don't think we will have shut downs again unless it's due to Staff being out for Covid. That's what happened to local businesses and libraries during Omicron surge. 01:23:37 Robyn Russell: My state had 594 cases of Covid per day as of last week. Concerned we could be hitting 1000 cases per day by end of August. 01:23:48 Dana Petersen: My current branch shut down for omicron @jessica jut out of safety concerns 01:23:56 Martha Olver: I'm the cataloger - can't do that work from home 01:24:01 Chrystopher Lytal: "They don't seem to want to work" is... definitely one way to phrase that. Wow. 01:24:03 Michelle Lee: Thank you so much for all this information Julie!!! 01:24:08 Martha Olver: can do workshops from home 01:24:24 Marian Royal: This was excellent, Julie. Thank you. 01:24:25 Candice Floyd: Thank you. The slides will be helpful as there was a lot to unpack. 01:24:27 Robyn Russell: Our cataloging staff was allowed to take items home. 01:24:30 Cindy Church: Thank you very much! 01:24:34 Mary Cohrs: Looking forward to the recording so I can listen again. Julie, as usual, is great! 01:24:38 Kimberly Wallace: On the "not wanting to work," in addition to general burnout, I think the pandemic broke a lot of the vocational awe for librarianship and also professions like nursing. A lot of library staff realized for the first time how disposable they seem to the wants of the public they serve. 01:24:51 Sharon Premchand: Thank you very much. Very informative and eye-opening. 01:24:51 chris murray: Today I learned "vocational awe" 01:25:09 Jen Library: Have to go to another meeting --- but this was helpful. Thanks! 01:25:10 Cindy York: Thank you! This info and coming slides are/will be helpful!!!! 01:25:25 Margaret Miles: http://www.inthelibrarywiththeleadpipe.org/2018/vocational-awe/ 01:25:28 Robyn Russell: Hear, hear, Kimberly Wallace! 01:25:32 Naomi Morgan: I think that's astute, Kimberly. Also, there's a general anxiety over world events than could impact motivation in the micro level as well. 01:25:51 Kathleen Kozakowski: Amen, Kimberly Wallace 01:25:53 Margret Thorpe: Thank You this was very educational. Truly appreciated! 01:26:00 Brianna Smith: Staff at my library are experiencing a lot of burnout. The pandemic has been extremely stressful, patrons are also feeling that stress and taking it out on us, and it's difficult to have to be at our 100% best working abilities with all these stressors and basically no relief coming in from administration other than food incentives. 01:26:16 Naomi Morgan: The dreaded pizza party 01:26:23 Robyn Russell: Library was losing staff before the pandemic due to people moving, retirements, etc. University policy was not to rehire due to budget constraints. 01:26:37 Michelle Minervini: I think that burnout is a huge issue in the field in general. A lot of librarians were already burned out before the pandemic, this took it to a new level 01:26:41 Janet Makoujy: packing on the "pandemic pounds!" 01:26:42 Jennifer Parsick: And food only works if there are no dietary restrictions...no pizza parties for this Celiac... 01:26:49 Beth Lane: @brianna - food incentives? 01:26:52 Takiyah Smart: Yet Naomi, I'm in nyc and crime is crazy. There have been things I narrowly missed due to working remote that day or randomly taking the day off. It very scary 01:27:00 Jay Edwards: Also consider that some people with severe health issues *can't* work in high-exposure jobs, and won't apply. They want to work, but not these jobs. 01:27:09 Naomi Tran: @Jennifer - Yep. Diabetic w/thyroid issues here. 01:27:10 Michelle Hahn: For many of us, it's not that we don't want to do the work, but we know our productivity levels inside and outside of the library. It's not "not working," it 01:27:16 Brianna Smith: @Beth throwing a pizza party, bringing in donuts, all to motivate staff to work harder 01:27:24 Lucy Bellamy: I like that approach. You WERE hired for the job, only the TOOLS have changed. Thanks @Julie T 01:27:33 Rae Lovvorn: At my library, we are also dealing with a lot more challenges and issues regarding patron complaints about materials for anything "controversial", and patrons that are stressed out and taking it out on us. I am positive that impacts the morale of my staff. 01:27:36 Michelle Hahn: it's working to be more productive by not being forced inside the library 100% of the time. 01:27:58 Maria Marquez: Thank you!! This was great! 01:28:08 Kimberly Wallace: RE pizza parties; I haven't eaten unmasked in a restaurant since March 2020; I'm not excited by the enticement of eating unmasked around my coworkers! 01:28:25 chris murray: I really liked doing virtual reference, and kind of miss it 01:28:25 Lucy Bellamy: Thank you! Looking forward to the recording. Worthy of replay! 01:28:26 Julie Edwards: You can see our upcoming webinars here: https://www.nicheacademy.com/blog 01:28:32 Carolyn Wenrich: Thank you, wonderful information! 01:28:41 Robyn Russell: Think that everyone's overall stress levels have been raised due to Covid/pandemic/political situation, etc. 01:28:47 Susie Chin: Such great ideas, Julie, on issues we are dealing with at our library. Also from the chat. Thank you all. 01:28:51 Janet Huber: Thank you! 01:28:51 Janet Makoujy: We held staff meeting outside in the parking lot. We had to bring our own lawn chair so we could stay spread out! 01:28:51 Yuliya Hadzhieva: Thank you very much! Great webinar and information! 01:28:52 Takiyah Smart: Great chat everyone!!! Thanks for sharing 01:29:02 Kimberly Wallace: Thanks for the great webinar! 01:29:03 Brianna Smith: @Kimberly exactly! I have no desire to crowd into my facility's small break room with 15-30 other employees all unmasked! 01:29:04 Rebecca M Tabakin: Thank you for your practical advice! 01:29:04 Robyn Russell: Virtual reference is fun! 01:29:09 Mary Wenzel: Is anyone really still working remote? We have been open to the public since June 2020. We are back to in-person programming and zero protocols (still cleaning nightly) since June 2021 when our mandates ended. Will be resuming pre-pandemic hours of service at all branches in Sept. 01:29:15 Sara Deegan: Thank you, all! I look forward to the recording and related info! 01:29:30 Julie Edwards: Yes - a reminder that I'll send the slides and recording in a few days! 01:29:32 Dyan Dunagan: Thank you, Julie, you are always a wealth of information. Texas libraries are better places because of all you have taught us! 01:29:32 Martha Olver: same here 01:29:34 Martha Olver: also the chat 01:29:34 shannon porche: thanks for sharing- it's interesting to see different systems going through the same issues 01:29:37 Cheryl Livengood: what is hot desking? 01:29:44 Michelle Minervini: @Michelle Hahn - agreed 100%. Libraries need to move forward. We may not be able to be entirely remote, but qualified people are going to leave the profession if we aren't offering some flexibility 01:29:48 Naomi Morgan: Public libraries are also being designated as cooling centres due to extreme heat events but there is no additional funding or extended hours to allow us to be effective as we should be as emergency relief centres 01:29:53 Lisa Lockheart: While cleaning is important, didn't the REALM project tell us that COVID is spread by air? 01:29:55 Takiyah Smart: I"m actually remote today. We work 2days in 2days remote right now. in the summer we always have fridays off 01:30:04 Brandon Stokes: @Mary Wenzel, we are in a very similar situation and moving closer to pre-pandemic service levels with recommendations 01:30:04 Robyn Russell: My academic library has re-opened for business. Biggest limitation on us right now is short staffing. Again, we need more people. 01:30:14 Marisa Richardson: Same, Mary. We're in Louisiana and have been open since summer of 2020. All staff expected to be on their usual schedules at work. 01:30:19 Lauren Stara: I have LOTS of information about HVAC and ventilation for viruses. Lauren.stara@mass.gov 01:30:26 Beth Lane: Yes! I bought an air purifier for my desk area, which has been very helpful 01:30:36 chris murray: @CherylL: 'hot desking' is not having your own desk, but multiple people time-sharing a desk 01:30:37 Julie Edwards: For those of you who are interested Julie's book is here: https://www.amazon.com/Post-Pandemic-Library-Handbook-Julie-Todaro/dp/1538153750 01:30:54 Robyn Russell: Have an air purifier in my office (it pre-dates the pandemic). 01:30:57 Michelle Hahn: @Michelle Minervini, agreed. I was statistically 200% more productive working at home (but I'm a cataloger), so going back to the library meant that the library lost that much productivity. 01:31:03 Jennifer Parsick: Being immunocomprimised in a public library in Florida...I've never stopped wearing my mask 01:31:03 Lauren Stara: https://guides.mblc.state.ma.us/HVAC 01:31:19 Mary Cohrs: Thanks, Julie! 01:31:22 Melyssa Jones: The only thing we really still clean constantly are the books that come in and honestly it's cause they are just so dirty...everything else between coworkers is personal preference unless you aren't feeling well and then you are required to wipe down your station. We are pretty chill. 01:31:22 Cheryl Livengood: Oh. do that all the time! 01:31:26 Rondi Downs: Thank you. Good info. 01:31:27 Katherine Goff: Thank you! 01:31:28 Taunya Pappenfus: Thank you! 01:31:28 Adrienne Girard: Thank you! 01:31:31 Beth Lane: Thank you! 01:31:31 Kaleb Phillips: This was absolutely fantastic. Thank you so much! 01:31:33 chris murray: thank you! 01:31:34 Sharon Galbraith Ryer: Thank you! 01:31:34 Carly Pampuch: Thank you! 01:31:35 Anissa Phillips: thank you! 01:31:35 Melisa Duncan: Thank you! 01:31:35 Al Hayden: Thank you! This was very helpful! 01:31:36 Jen Fiero: Thank you! 01:31:37 Dyan Huckins: Thank you! 01:31:38 Jay Edwards: Thanks! 01:31:40 Dana Petersen: Than you! 01:31:40 Cheyenne Mulalic: Where can I get the recording? 01:31:41 Susan Banks: Thank you so much - to both Julies! 01:31:41 Laura Pope Robbins: Thank you. 01:31:42 Ann Mills: Thank you!! 01:31:42 Cindy York: thank you! 01:31:43 Louisa Aikin: Thanks so much! 01:31:43 Julie Wiant: Thank you, very helpful! 01:31:44 Naomi Tran: Thanks everyone! This was very helpful. 01:31:44 Naomi Morgan: Thank you! 01:31:44 Sarah Morey: Thank you! 01:31:45 David Berry: Thanks. 01:31:47 Takiyah Smart: Thanks 01:31:47 Kristi Henry: Thanks 01:31:48 Lauren Noel: Thank you, Julie! This was so helpful! 01:31:48 Michelle Minervini: @ Michelle Hahn - Same, I'm able to work so much more mindfully at home - I would get certain tasks done so much more quickly and efficiently 01:31:49 Lindsey Eick: Thank you so much for the wonderful info! 01:31:50 Margaret Petty: Thanks so much! 01:31:50 Michelle Minervini: Thank you! 01:31:51 Michele Fenton: Thanks! 01:31:52 Valerie Moss: Thank you. 01:31:52 Aisha Conner-Gaten: THank you! 01:31:53 Gretchen Hanley: Great meeting! 01:31:54 Katelyn Morey: Thank you! 01:31:54 Melissa Robertson: Thank you 01:31:54 kvlloyd: Thank you, very informative! 01:31:54 Lisa Pearson: Thank you, Julie! 01:31:55 Janet Makoujy: Can we get a certificate for attendance? 01:31:56 Sandra Lovely: Thank you. 01:31:57 Mary Wenzel: We will sanitize forever and make masks and sanitizer available to staff and patrons. We still have plexi at the service desks, probably permanent. Our hours have been shortened by 3 hrs/day but we will be back up to 11 hrs/day after next month. Otherwise everything is 'normal'. 01:31:57 Carol Traveny: thank you. Great presentation! 01:31:58 Brianna Smith: Thank you so much for presenting!! 01:32:00 Dianne Staab: Thank you Julie! 01:32:00 Decca Slaughter: Thank you! 01:32:00 Deirdre Grace: Thanks very much! 01:32:02 Marisa Soltz: This was wonderful, thank you! 01:32:02 Monica Bobbitt: Thank you 01:32:04 Deborah Kristoff: Thank you 01:32:08 Kristin Haderlie: Thank you! 01:32:09 Noura Zentari: Thank you 01:32:10 Vikki Ritchie: Thanks! 01:32:10 Jane Lemuth: Thank you! 01:32:10 Betty Adams: Random, but associated diagonally to the topic, has anyone else read/listened to the nonfiction book The end of the world is just the beginning? Mapping the collapse of globalization? Definitely interesting... 01:32:12 Terri Hirsch: Thank you 01:32:14 Debbie Elrod: Thank you for your time and information please stay well and safe 01:32:15 Carl Andrews: Thank you! 01:32:16 Vicky Kruppke: Thank you from Alberta Canada 01:32:16 Bobbie Wrinkle: Great presentation ! 01:32:19 Rosemary Helgesen: Thank you. 01:32:20 Xanthia Crook: Thank you! 01:32:20 Synn Lymn McLaughlin: Thank you for an excellent presentation 01:32:21 Carmen Walton: Thank you 01:32:22 Mary Shea: Thanks you! 01:32:22 Kumaree Ramtahal: Thank you Julie for a great presentation! 01:32:23 Shawna Carter: Thank you!!! 01:32:27 Cheyenne Mulalic: Thank you! 01:32:29 Amy Howard: Thank you! 01:32:32 Denise Pearson: Thank you! 01:32:33 Sharon Premchand: Thank from Trinidad and Tobago 01:32:33 Karen Cissel: Thank you!